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Jekaterina Prokofjeva

@jekaterinaprokofjeva

Customer Operations Specialist at Tennant UK Ltd managing SAP ERP and Verisae workflows from customer enquiry through resolution.

United Kingdom

Message

What I'm looking for

I’m seeking fully remote opportunities across the UK and Europe with international English-speaking organisations.

At Tennant UK Ltd, I manage end-to-end customer and service operations using SAP ERP and Verisae. I handle customer requests from initial enquiry through job completion, invoicing and resolution.

I manage two dedicated Verisae customer portals and support a wider customer base by email and telephone. I monitor engineer call-outs and parts requests, and raise, update, close and document service jobs.

I prepare quotations and process orders, warranty claims, credit notes and returns. I also investigate invoice disputes with Finance and operational teams, and coordinate delivery updates and resolutions with service and logistics colleagues.

Earlier, at Mitie, Allvotec and Daisy IT, I supported account administration, service desks, unified communications and transport and distribution operations. I’m seeking fully remote opportunities with international English-speaking organisations across the UK and Europe.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Specialist

Current

Tennant UK Ltd

Nov 2022 - Present (3 years 11 months)

Manage end-to-end customer and service operations using SAP ERP and Verisae, including order processing, invoicing, warranty claims, and customer support. Train new colleagues on systems and workflows while coordinating with cross-functional teams.

SAP ERP Verisae Order Management Service Operations Customer Success Invoicing Warranty Administration SLA Management Cross Functional Collaboration Excel

Account Administration Support

Mitie

Jan 2021 - Nov 2022 (1 year 10 months)

Processed purchase orders and job costing, maintained compliance documentation, produced operational reports, and supported Account Managers with day-to-day administration.

Purchase Order Job Costing Compliance Documentation Operational Reporting Administration

Service Desk Advisor

Mitie

Jul 2020 - Jan 2021 (6 months)

Acted as first point of contact for customers, logged incidents and service requests, provided proactive updates, and coordinated resolution within SLA targets.

Incident Management Service Request Management SLA Compliance Customer Support