Alvis User

Supported onsite teams in fulfilling customer requirements, managing timesheets, generating reports, and addressing operational needs. Facilitated the transition from manual to automated digital processes using tools like Bullhorn and Salesforce.

Managed the break fix department, overseeing problem solving, process improvements, engineer management, customer and supplier relations, and stock monitoring. Ensured department operations met business and customer requirements.

Worked closely with the dev team to provide a roadmap of required system improvements to increase business efficiency.

Liaised with customers directly via phone and email regarding escalations, orders, quotes, projects, and general enquiries.

Managed different teams, ensuring processes were followed and organizational goals were met on time, providing support where required.

Spent time in different departments to understand operations and implemented new processes and tools to improve efficiency.

Organized multiple projects including transport, kit picking, engineer scheduling, and liaison with warehouse and customers.

Purchased IT equipment to support ongoing customer contracts, maintaining stock levels at minimum cost while ensuring sufficient inventory to meet requirements.

Managed stock control across multiple warehouses, scheduled deliveries with the company fleet, processed orders from receipt to dispatch, and liaised with customers and third-party couriers.

Dispatched 100+ orders daily using multiple systems, generated paperwork including delivery notes and export invoices, scheduled fleet and couriers, and maintained stock control. Created Excel macro-based reports to improve workload and trained internal staff.

Picked, packed, and shipped products, performed data entry, operated forklifts for loading and unloading, conducted daily cycle stock checks, and organized large rollouts and projects.