FMFiorella Marchetti
@fiorellamarchetti
Multilingual professional with expertise in customer service and production management.
United KingdomWhat I'm looking for
I am a multilingual professional with diverse experience across customer service, production management, and medical sales. My career has been marked by a proven ability to lead operational setups, streamline processes, and build strong client relationships. I excel in contract renewals, team leadership, and quality control, backed by excellent communication and organizational skills.
In my most recent role as a Customer Service Specialist at Domestic Appliance Guard, I handled customer inquiries and led retention efforts, significantly improving customer loyalty. My previous experience as Head of Production at Junius Health Limited involved designing a production kitchen from the ground up, implementing quality control procedures, and managing supplier relationships. I am committed to fostering a culture of continuous improvement and delivering exceptional service.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Domestic Appliance Guard
Oct 2021 - Sep 2023 (1 year 11 months)
Handled customer inquiries and provided effective solutions to ensure high customer satisfaction. Led retention efforts, managed contract renewals, and collaborated with sales teams to streamline processes. Maintained accurate records using CRM systems and exceeded KPIs related to customer satisfaction and retention.
Head of Production
Junius Health Limited
Oct 2016 - Jan 2021 (4 years 3 months)
Designed and built a production kitchen, implemented a production database, and managed production schedules. Ensured compliance with health and safety regulations and established quality control procedures. Oversaw all production operations and conducted training for junior staff.
Assistant Production Manager
Pronto Technology Limited
Apr 2015 - Sep 2016 (1 year 5 months)
Supported daily operations of a production kitchen, assisted in planning production schedules, and maintained health and safety compliance. Contributed to recipe development and provided training to junior staff to ensure efficient team performance.
Medical Sales Representative
GlaxoSmithKline
Feb 2012 - Jan 2014 (1 year 11 months)
Promoted medical products to healthcare professionals, built strong client relationships, and delivered product training. Monitored market trends to identify sales opportunities and achieved sales targets through effective territory management.
Education
Degrees, certifications, and relevant coursework
IBInteractive Advertising Bureau
Diploma, Digital Marketing
2016 -
Completed an Online Digital Marketing Diploma focusing on digital marketing strategies, online advertising, and interactive media.
Santa Maria University
Bachelor's degree, Pharmacy
2006 - 2011
Completed a Bachelor's degree in Pharmacy, which is equivalent to UK Level 6. The program provided comprehensive knowledge in pharmaceutical sciences and practices.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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