Anca Filipenco

Acting as supply chain liaison to retail customers, leading communications on service performance and supply risks. Providing insights to improve forecast accuracy and supporting demand planning processes.

Enhanced customer experience through holistic order management, forecast, and logistics support. Developed accurate forecasts for promotions and events to maintain on-shelf availability and service levels.

Developed accurate forecasts for promotions and events to maintain on-shelf availability and service levels. Reported and analyzed KPIs, implementing continuous improvement activities.

Developed logistics strategies based on business priorities and customer needs. Reported carrier performance and logistics costs, and led internal improvement projects.

Processed orders, invoices, and purchase orders in SAP. Coordinated delivery schedules and liaised with internal departments to ensure accurate order fulfillment.

Supported clients in the Middle East in English and French for SAP order processing. Created and managed customer master data and ensured compliance with delivery and customs regulations.

Managed reception duties including visitor registration and customer inquiries. Entered SAP orders and supported the electronic invoicing implementation project.

Provided technical support to customers in English and French via phone and remote access. Followed standard procedures and resolved technical issues in a timely manner.

Master's degree in Management and Business Communication from SNSPA, completed in 2014.

Bachelor's degree in Communication and Public Speaking from SNSPA, completed in 2012.