Open to opportunities

Carl Ariola

@carlariola

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Experienced call center manager with 6 years of experience

Philippines

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What I'm looking for

Looking for a challenging role that utilizes my call center management skills and experience to drive business growth and improvement.

As a seasoned call center manager, I have a proven track record of planning and implementing call center strategies and operations, improving systems and processes, and managing staff. With a strong background in technical support and human resources, I possess excellent communication skills, am flexible, and willing to be trained. I have a strong customer service focus and can work well under pressure.

Throughout my career, I have demonstrated my ability to lead and motivate teams, achieving high KPI scores and improving customer satisfaction. I am a certified Six Sigma Green Belt and have attended various seminars and training programs to enhance my skills and knowledge.

I am a dedicated and driven professional, always looking for opportunities to grow and develop my skills. I am excited to take on new challenges and contribute to the success of a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Senior Delivery Manager

Current

Access Healthcare Services

Mar 2023 - Present (3 years 3 months)

Oversees end-to-end processes in healthcare revenue cycle management, managing 140 FTEs, and ensuring compliance with operational standards. Develops new processes to improve service delivery and customer satisfaction.

Revenue Cycle Management Cerner Team Management Compliance Training Process Improvement Client Relationship Management

Operations Manager

ConiferHealthSolutions

May 2020 - Mar 2023 (2 years 10 months)

Managed daily operations and compliance in healthcare services, coached team members to improve performance, and pioneered new departments. Developed training programs and monitored productivity.

Operations Management Coaching Compliance Training Development Human Resources Process Improvement Stakeholder Management Reporting

Assistant Manager

Optum Global Solutions

Aug 2018 - May 2020 (1 year 9 months)

Led a team in a health account, focusing on performance management and employee engagement. Achieved high scores in leadership assessments and team performance metrics.

Team Leadership Performance Management Employee Engagement Coaching Human Resources Call Center Operations Reporting

Operations Team Manager

West Contact Services / Alorica Inc.

Mar 2014 - Jul 2018 (4 years 4 months)

Coached and developed team members while managing client relationships and project objectives. Recognized for outstanding team performance and transition management.

Team Management Client Management Project Management Performance Management Coaching Escalation Management