Carl Ariola
@carlariola
Experienced call center manager with 6 years of experience
What I'm looking for
As a seasoned call center manager, I have a proven track record of planning and implementing call center strategies and operations, improving systems and processes, and managing staff. With a strong background in technical support and human resources, I possess excellent communication skills, am flexible, and willing to be trained. I have a strong customer service focus and can work well under pressure.
Throughout my career, I have demonstrated my ability to lead and motivate teams, achieving high KPI scores and improving customer satisfaction. I am a certified Six Sigma Green Belt and have attended various seminars and training programs to enhance my skills and knowledge.
I am a dedicated and driven professional, always looking for opportunities to grow and develop my skills. I am excited to take on new challenges and contribute to the success of a dynamic organization.
Experience
Work history, roles, and key accomplishments
Senior Delivery Manager
Access Healthcare Services
Mar 2023 - Present (2 years 3 months)
Oversees end-to-end processes in healthcare revenue cycle management, managing 140 FTEs, and ensuring compliance with operational standards. Develops new processes to improve service delivery and customer satisfaction.
Operations Manager
ConiferHealthSolutions
May 2020 - Mar 2023 (2 years 10 months)
Managed daily operations and compliance in healthcare services, coached team members to improve performance, and pioneered new departments. Developed training programs and monitored productivity.
Assistant Manager
Optum Global Solutions
Aug 2018 - May 2020 (1 year 9 months)
Led a team in a health account, focusing on performance management and employee engagement. Achieved high scores in leadership assessments and team performance metrics.
Operations Team Manager
West Contact Services / Alorica Inc.
Mar 2014 - Jul 2018 (4 years 4 months)
Coached and developed team members while managing client relationships and project objectives. Recognized for outstanding team performance and transition management.
Technical Support Representative
West Contact Services
Mar 2013 - Mar 2014 (1 year)
Provided technical support to customers, resolving internet and phone issues while ensuring customer satisfaction through effective communication.
Telemarketing Sales Representative
Metis Apax
Jul 2009 - Jan 2012 (2 years 6 months)
Engaged clients to promote diabetic products, utilizing product knowledge to drive sales and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Carl hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Browse remote talentTech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Carl?
You can contact Carl and 90k+ other talented remote workers on Himalayas.
Message CarlFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
