Open to opportunities

Marc Lukas

@marclukas

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Dedicated travel agent with expertise in customer service and sales.

Austria

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What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

My name is Marc Lukas, and I am a dedicated travel agent with a strong background in customer service and sales. I have honed my skills through various roles, including my recent position at Ruefa GmbH, where I provided exceptional customer support and crafted tailored travel offers. My experience in the insurance sector has also equipped me with valuable skills in processing policies and acquiring new customers.

In addition to my professional experience, I have a solid educational foundation in commercial tourism and international marketing. My studies at FS Commercial Tourism School and HLT Tourism + Business School have prepared me to excel in the tourism industry. I am passionate about helping clients find the best travel solutions and ensuring they have memorable experiences.

Experience

Work history, roles, and key accomplishments

Specialist Apple Retail

Apple Retail Switzerland

Jul 2024 - Present (1 year)

Identified customer needs and provided suitable solutions for Apple products. Advised on and set up new Apple products, performing various in-store and background tasks.

Apple Product Setup Retail Operations Sales

Travel Agent

Ruefa GmbH

Dec 2022 - Present (2 years 7 months)

Provided comprehensive customer support via in-person interactions, phone calls, and email correspondence. Created diverse travel offers, recommended optimal travel times, and managed flight and tour reservations.

Customer Support Offer Creation Communication

Insurance Salesman

Alliance Insurance SE

Jul 2022 - Present (3 years)

Processed insurance policies and claims, ensuring accuracy and compliance. Successfully acquired new customers, contributing to the company's growth objectives.

Insurance Claims Processing Customer Acquisition Sales Data Entry

Education

Degrees, certifications, and relevant coursework

FS Commercial Tourism School Zwettl

FS focused on commercial, tourism international, sport, Communication, Commercial, Tourism

Studied communication, commercial, and tourism at FS Commercial Tourism School Zwettl. Gained qualifications in commercial, tourism international, and sport.

HLT Tourism + Business School Austria

HLT Tourism School Krems, Tourism / Commercial training, International Marketing

Completed tourism and commercial training with a focus on international marketing at HLT Tourism + Business School Austria. Developed skills in tourism and business.