Marcia Mthiyane
@marciamthiyane
I coordinate customer onboarding, projects, and operations across remote teams.
South AfricaWhat I'm looking for
I've coordinated end-to-end customer onboarding at Cognisys, guiding customers from signed contracts through implementation while connecting Sales, Technical, Compliance, and Customer Success teams. I manage onboarding workflows in Assembly, maintain CRM documentation, schedule kick-offs, and keep milestones moving.
Across International SOS, FLYPHomes, Thomas Law Office, and telecommunications support roles, I've led operational coordination, customer service, case management, team onboarding, and process improvement in fast-paced remote environments. I bring more than 10 years of experience using project, CRM, and support tools to keep stakeholders informed and customers supported.
Experience
Work history, roles, and key accomplishments
Onboarding and Project Support Assistant
Cognisys
Jan 2026 - Jun 2026 (5 months)
Coordinated end-to-end customer onboarding from signed contracts through successful implementation, ensuring a seamless transition from Sales to Customer Success. Served as the primary point of contact for new customers and managed onboarding workflows within the Assembly platform.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Bachelor of Commerce, Business Management
2019 - 2021
Pursued a Bachelor of Commerce in Business Management, gaining a strong foundation in business principles and management practices.
Availability
Location
South AfricaAuthorized to work in
Job categories
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