Open to opportunities

Tatiana Zamora Quesada

@tatianazamoraquesada

Message

Dynamic account manager with expertise in client relationship management.

Costa Rica

Message

What I'm looking for

I am seeking a role that allows me to leverage my client management skills in a dynamic environment, with opportunities for growth and collaboration.

I am a dedicated account manager with a proven track record in managing VIP client accounts and delivering exceptional service. My experience at Valura Strategy involved developing personalized strategies that fostered strong relationships with clients, ensuring their needs were met while adhering to company policies. I pride myself on my ability to analyze client activity and provide insightful reports that enhance client satisfaction.

Throughout my career, I have honed my skills in quality assurance and campaign management at OlaAzul Marketing, where I led the execution of marketing campaigns and ensured accuracy in all communications. My background in customer support at Full Force Gaming Group allowed me to specialize in providing tailored assistance to European players, maintaining high satisfaction ratings through attentive service. I am passionate about leveraging my organizational and communication skills to drive success in every project I undertake.

Experience

Work history, roles, and key accomplishments

Account Manager

Valura Strategy

Jun 2024 - Jun 2024 (0 months)

Managed VIP client accounts by creating strong relationships and providing personalized service. Developed strategies based on client profiles, monitored activity for compliance, and delivered performance reports to ensure client satisfaction.

Client Relationship Management Strategy Development Compliance Monitoring Data Analysis Reporting

Quality Assurance Specialist

OlaAzul Marketing

Jun 2023 - Jun 2024 (1 year)

Ensured accuracy of website updates and campaign deployments. Led the creation and deployment of marketing campaigns, collaborating with various teams to optimize performance and maintain records for analysis.

Quality Assurance Campaign Management Performance Analysis Marketing Strategy

Customer Support Specialist

Full Force Gaming Group

Jul 2019 - Jun 2023 (3 years 11 months)

Provided specialized support for VIP customers in iGaming, managing inquiries and processing account transactions while ensuring compliance with company policies and maintaining high satisfaction ratings.

Customer Support IGaming Account Management Compliance

Technical Support Agent

Teleperformance CR

Nov 2018 - Apr 2019 (5 months)

Delivered technical support to American internet service customers, troubleshooting issues and managing service appointments to ensure customer satisfaction and efficient service delivery.

Technical Support Troubleshooting Customer Service

Customer Service Representative

Avatar Technologies (My Bookie)

Feb 2018 - Aug 2018 (6 months)

Handled customer inquiries related to website functionality and account usage, managed payment processing, and facilitated wagering activities to enhance customer engagement.

Customer Service Payment Processing Wagering Management Customer Engagement

Customer Service Agent

Convergys (PayPal)

Sep 2015 - Dec 2017 (2 years 3 months)

Provided exceptional customer service to diverse clients, resolving PayPal account inquiries and ensuring high satisfaction through effective communication and problem-solving.

Customer Service Problem Solving Account Management Cross Functional Collaboration

Survey Researcher

CID Gallup Research Company

Jan 2015 - Jun 2015 (5 months)

Conducted surveys through door-to-door and call center methods, utilizing persuasive communication to gather valuable data for nationwide projects while ensuring compliance with protocols.

Survey Data Collection Communication Skills Compliance Customer Engagement