Looking for a job

Paola Ortiz

@paolaortiz1

Message

B2B Partner Account Manager driving reseller growth through strategic relationships and cross-functional coordination.

Costa Rica

Message

What I'm looking for

I’m seeking a fully remote role where I can drive business growth through Partner, Channel, or B2B Account Management—using structured account management and strong cross-functional coordination to deepen reseller relationships.

I’m a B2B commercial professional focused on Partner and Channel growth. I manage reseller partnerships, coordinate complex opportunities across teams, and keep partner engagement moving through the full sales lifecycle with operational discipline.

At LG Electronics US, I owned a portfolio of 90+ B2B reseller partners across the U.S. region, qualifying opportunities by assessing project scope, revenue potential, and competitive positioning. I coordinated quotations or RFPs for high-value deals and aligned cross-functional resources to resolve commercial, technical, pricing, and product availability requirements.

Before that, I supported end-to-end people and customer operations in remote and on-site roles. At Amazon, I managed high-volume employee leave and accommodation cases by interpreting HR policies, validating eligibility information, and escalating when needed to reduce operational risk; earlier, I handled transaction-related customer cases involving fraud prevention and account security, ensuring policy-compliant outcomes.

Experience

Work history, roles, and key accomplishments

Operations Support Volunteer

V. Bodelschwinghsche Stiftungen Bethel

Sep 2024 - Aug 2025 (11 months)

Supported daily production and quality operations by collaborating with multidisciplinary teams and providing individualized assistance in a vocational rehabilitation environment.

Production Operations Quality Control Operations Support Cross Functional Collaboration

Partner Account Manager

LG Electronics North America

Dec 2021 - Mar 2023 (1 year 3 months)

Owned a portfolio of 90+ B2B reseller partners across the U.S., qualifying commercial opportunities, coordinating quotations and RFPs, and aligning sales, pricing, product, and technical teams to support partner growth throughout the sales lifecycle.

Partner Engagement B2B Account Management Sales Lifecycle Opportunity Qualification RFP Coordination Quotations Cross functional Coordination Stakeholder Management

Program Operations Volunteer

Evangelische Dorfkindergarten

Mar 2021 - Oct 2021 (7 months)

Executed program operational responsibilities independently in a multicultural environment. Maintained communication with educators, leadership, and parents.

Operational Support Independent Execution Multicultural Communication Stakeholder Communication Educator Leadership

Human Resources Operations Specialist

Amazon US

Oct 2020 - Mar 2021 (5 months)

Managed high-volume employee leave and accommodation cases remotely by assessing case details, validating eligibility information, and interpreting HR policies to guide resolution. Evaluated complex cases to identify operational risks and initiate appropriate escalations to prevent process disruptions and support timely outcomes.

Operational Risk Case Management HR Policy Process Compliance Issue Resolution Employee Assistance Leave Management

Transaction Support Specialist

Sitel Group

Jun 2019 - Nov 2019 (5 months)

Managed fraud prevention, account security, and transaction-related customer cases, explaining banking procedures, resolving complex issues, and ensuring policy-compliant outcomes.

Fraud Prevention Process Requirements