Marcelo Vianna Vieira
@marceloviannavieira
Customer service representative with strong problem-solving skills.
What I'm looking for
My name is Marcelo Vianna Vieira R., and I am a dedicated customer service representative with a proven ability to handle high-volume inquiries effectively. With experience in remote roles, I excel in providing excellent customer service and resolving concerns efficiently. My commitment to listening and problem-solving has been instrumental in my success in the field.
In addition to my customer service expertise, I have a background in economics and finance, having pursued my education at Centro Universitário de Belo Horizonte. My time studying abroad in Australia has also enhanced my fluency in English, allowing me to communicate effectively in diverse environments. I am eager to leverage my skills and experience to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
Data Change (CSR)
Blaze
Oct 2023 - Jan 2025 (1 year 3 months)
Handled high-volume customer inquiries via tickets on Zendesk, demonstrating a strong commitment to customer service and effective problem resolution.
Financial Advisor
MesaPrime
Oct 2021 - Jan 2022 (3 months)
Provided financial advice to clients, utilizing strong analytical skills and knowledge in finance to assist with investment decisions.
Financial Advisor
InvestSmart
Mar 2021 - Sep 2021 (6 months)
Advised clients on financial matters, focusing on investment options and financial planning, while building strong client relationships.
Education
Degrees, certifications, and relevant coursework
Centro Universitário de Belo Horizonte
Bachelor in Economics, Economics
2019 - 2024
Western Sydney University
Bachelor in Business, Applied Finance
2016 - 2018
Not Completed
Martin College
Diploma in Business, Business
2016 - 2016
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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