Vinicius Marcello Freire Rezende

Oversaw financial, administrative, purchasing, and fiscal operations, managing the full cycle from procurement to sales reconciliation. Managed supplier relationships, accounts payable/receivable, cash flow, and monthly tax filings while coordinating day-to-day team operations.

Completed 150+ daily deliveries while maintaining excellent customer service standards and resolving customer inquiries in English. Maintained accurate delivery records and provided operational updates.

Handled last-mile grocery deliveries, ensuring on-time delivery and positive customer interactions. Coordinated deliveries in English, addressed concerns with real-time updates, and maintained safety and delivery accuracy across high-volume routes.

Managed day-to-day operations including procurement, inventory control, and supplier negotiations to support production and distribution. Coordinated administrative and financial processes such as cost tracking and budget management to improve operational efficiency and product quality.

Supported financial and administrative operations by managing expense reports, accounts reconciliation, and budget control. Processed invoices and vendor payments, coordinated logistics documentation, and helped prepare accurate financial reports and internal controls.

Handled inbound and outbound customer calls, resolving complaints and presenting products and services. Maintained CRM records, followed up on customer interactions, and consistently met and exceeded monthly performance KPIs for call quality, resolution rate, and customer satisfaction.

Earned a Bachelor's degree in Business Administration with coursework in financial management, organizational behavior, marketing, project management, and business law.