I seek a remote customer support role where I can use empathetic communication, CRM skills, and problem-solving to improve client satisfaction and contribute to team success.
IN
Open to opportunities
isabela neves
@isabelaneves
Customer support professional delivering empathetic, efficient remote service and problem resolution.
BrazilWhat I'm looking for
I am a customer support professional with experience in client relations and banking operations, skilled at empathetic and clear communication, problem-solving, and using CRM systems to deliver efficient service. I managed client accounts, credit analysis, loan approvals, and advised on financial solutions while ensuring compliance and accuracy.
I hold an MBA in Executive Management of Cooperatives and a Bachelor's in Financial Management, and I am fluent in English and Portuguese. I seek remote customer support roles where I can apply my organizational skills, adaptability, and technology comfort to provide outstanding support and continuous improvement.
Experience
Work history, roles, and key accomplishments
SI
Customer Support Representative
Sicoob
Feb 2015 - Apr 2018 (3 years 2 months)
Managed client relationships and delivered high-quality customer service, conducting credit analysis and loan approvals while resolving account and card issues to ensure compliance and member satisfaction.
Education
Degrees, certifications, and relevant coursework
FUFaculdade Unyleya
Master of Business Administration, Executive Management of Cooperatives
Completed an MBA in Executive Management of Cooperatives, focusing on management practices for cooperative organizations.
EE
Entrepreneur Education
Diploma, Leadership and Management
Completed a Diploma in Leadership and Management covering leadership principles and management skills for business contexts.
TCToledo Prudente University Center
Bachelor of Business Administration, Financial Management
Awarded a Bachelor's Degree in Financial Management with coursework in finance, accounting, and banking operations.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
Brazil
ItalyJob categories
Customer Support RepresentativeCustomer Support RepresentativeRemote Customer Service AgentClient Relations AssociateCustomer Success RepresentativeSupport AnalystCustomer Service RepresentativeCustomer Support AgentCustomer Support SpecialistCustomer Support AssociateTechnical Support Representative
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