Open to opportunities

Marcel Namaczyński

@marcelnamaczyski

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Customer service specialist dedicated to empathetic patient support.

Poland

Message

What I'm looking for

I am looking for a role that values empathy and provides opportunities for growth in customer service.

I am a customer support professional with a strong record of delivering clear, empathetic assistance to U.S.-based patients through various channels including chat, email, and phone. My experience in maintaining compliance with HIPAA and GDPR regulations while handling sensitive health information showcases my commitment to privacy and patient care. I thrive in remote, fast-paced environments and have a proven ability to investigate and resolve complex support scenarios through cross-functional collaboration.

Throughout my career, I have demonstrated a user-first mindset, ensuring high standards of service delivery. My roles have included Care Coordinator at Henry Meds and Customer Service Specialist at Huuuge Games, where I provided personalized support and technical assistance. Additionally, I have experience as a Content Moderator and English Tutor, which has further honed my communication skills and adaptability in diverse settings.

Currently, I run a content creation side business, focusing on video editing and online publishing, with a successful YouTube channel that has garnered over 820,000 views. My background in psychology and various certifications in communication and mediation enhance my ability to connect with users and provide exceptional service.

Experience

Work history, roles, and key accomplishments

Care Coordinator/Customer Service

Henry Meds

Apr 2024 - Present (1 year 3 months)

Supported U.S.-based patients through Zendesk (chat, email, phone), ensuring timely and empathetic assistance. Maintained full compliance with HIPAA and GDPR regulations while handling sensitive health and personal data.

Zendesk HIPAA)GDPR Customer Service Patient Care Cross Functional Collaboration Order Management Data Privacy

Content Creator/YouTuber

Self Employed

Jul 2023 - Present (2 years)

Manages a content creation side business focused on video production, editing, and online publishing. Achieved over 820,000 total views on YouTube since 2015, demonstrating expertise in audience engagement and platform best practices.

Content Creation Video Production Video Editing YouTube Live Streaming Digital Publishing Social Media Marketing OBS Adobe Premiere Pro

Content Moderator/Customer Support

Locals.org

May 2023 - Present (2 years 2 months)

Ensured community safety and guideline compliance, resolving user conflicts and moderating in-app content. Handled user support via email, maintaining a safe and respectful online environment.

Content Moderation Customer Support Conflict Resolution Email Support User Conflict Management

Customer Service Specialist

Huuuge Games

Oct 2018 - Present (6 years 9 months)

Delivered outstanding and memorable customer experiences through personalized support, accurately identifying client needs and resolving issues. Provided both technical assistance and empathetic psychological support to players, including those experiencing problematic gambling behaviors.

Customer Service Technical assistance

English Tutor

Lerne!/Private Lessons

Feb 2018 - Present (7 years 5 months)

Found creative ways to remove speaking barriers for students, developing a unique teaching methodology. Provided personalized English language instruction to individuals.

Language Instruction Communication Skills Curriculum Development personalized instruction

Education

Degrees, certifications, and relevant coursework

WSB Merito

Bachelor's degree, Psychology in Business

Activities and societies: Underwent additional European certification process for pre-trial mediator

Studied Psychology in Business, focusing on the application of psychological principles within a business context. Completed a specialization in mediation and negotiation, earning additional European certification as a pre-trial mediator.