Open to opportunities

Julia Chodak

@juliachodak

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Dedicated virtual assistant and social media key account manager.

Poland

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What I'm looking for

I am looking for a dynamic role in a supportive environment that values growth and innovation.

With a Master's degree in Film Studies and a specialization in media culture, I have developed a strong foundation in communication and client relations. My experience spans various roles, including Virtual Assistance and Social Media Key Account Manager, where I successfully onboarded business and e-commerce clients, helping them navigate platforms and internal APIs.

Throughout my career, I have excelled in sales and marketing assistance for B2B customers, consistently achieving company goals and personal KPIs. My role at Allegro.pl as a Junior Partner Support Specialist honed my skills in customer service and problem-solving, where I provided assistance regarding KYC, AML, and VAT issues. I am passionate about maintaining strong client relationships and ensuring their needs are met effectively.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

Kinguin

Jun 2022 - Jan 2025 (2 years 7 months)

Managed sales and marketing assistance for B2B customers, onboarding business and e-commerce clients, and resolving issues with the internal API. Successfully reactivated and converted leads while maintaining strong client relationships.

Sales Marketing Customer Onboarding API Management Lead Conversion Relationship Management Problem Solving Communication

Junior Partner Support Specialist

Allegro.pl

Sep 2021 - May 2022 (8 months)

Provided assistance regarding KYC, AML, and VAT issues to business customers via chat, phone, and ticketing systems. Managed document verification processes and communicated with payment providers.

KYC AML Customer Support Documentation Verification Communication Ticketing Systems Problem Solving Multitasking

Customer Service Specialist

Kinguin

Mar 2019 - Aug 2021 (2 years 5 months)

Assisted business and individual customers via chat and ticketing systems, preventing fraudulent activities and responding to financial claims while mentoring new team members.

Customer Service Fraud Prevention Mentoring Communication Problem Solving Chat Support Ticketing Systems

Education

Degrees, certifications, and relevant coursework

Kasia Racisz’s Virtual Assistance School

Management Course, Virtual Assistance

2022 - 2024

Completed a management course in Virtual Assistance and Social Media, focusing on sales and marketing assistance for B2B customers.

Adam Mickiewicz University in Poznań

Master's degree, Film Studies

2014 - 2017

Pursued a Master's degree in Film studies, specializing in media culture, focusing on the development of skills in reporting, bug resolution, and collaboration with audiovisual teams.

Adam Mickiewicz University in Poznań

Bachelor's degree, Film Studies

2011 - 2014

Studied Film studies with a focus on media culture, gaining insights into audiovisual techniques and the reporting processes within the media industry.