Open to opportunities

MONIKA FASULA

@monikafasula

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Recruitment and customer-experience professional with strong reporting, CRM, and multilingual communication skills.

Poland

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What I'm looking for

I seek a role combining recruitment or customer experience with CRM/reporting responsibilities in a compliance-focused, collaborative environment that values accuracy and growth.

I am a recruitment and customer-experience professional with hands-on experience in candidate prescreening, interview coordination, and CRM-driven reporting. I have supported recruitment workflows, maintained candidate documentation, and built strong candidate relationships while ensuring GDPR-compliant data handling.

I have worked in customer service and customer experience roles in banking and temporary logistics projects, preparing documentation, managing forms, and handling KYC/AML verification with attention to detail. I am comfortable using Google Workspace, Excel, ATS, and CRM systems to support reporting and operational efficiency.

I bring multilingual communication (Polish C2, English C1, French B2, Mandarin HSK 2), content and branding experience (Adobe, Canva, Figma, DaVinci), and familiarity with AI tools and WordPress. I am organized, client-focused, and eager to contribute to teams that value accuracy, compliance, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Teacher (Part Time)

Current

AI: Gemini, Eleven Labs, Tutore, ChatGPT

Nov 2025 - Present (2 months)

Prepared Polish language exam materials and taught students aged 9–16; created lesson plans, documentation, and materials for repetition while managing communications.

Lesson planning Teaching Material Preparation Documentation Communication Classroom Management ATS

Recruitment Qualifier

Voxelmaps

Oct 2025 - Feb 2026 (4 months)

Conducted candidate prescreening, coordinated interviews and on-site scheduling, and maintained candidate data in CRM; prepared HR and recruitment reports improving workflow coordination.

CRM Google Workspace Reporting Onboarding Excel Scheduling GDPR Communication

Customer Service Specialist

mBank

Jul 2025 - Oct 2025 (3 months)

Handled reporting and administrative tasks for leasing and credits, supported documentation processes and client communication to ensure accurate records.

Customer Service Reporting Administrative Support Documentation Leasing Credits Processing Communication Data Entry CRM

Warehouse and Logistics Employee

SBA Flex

Oct 2024 - Feb 2025 (4 months)

Prepared and updated transport documentation, handled scanning and data changes for shipments, and supported warehouse logistics processes during a temporary project.

Logistics Documentation Data Entry Scanning Warehouse operations Reporting

Customer Experience Specialist

US Bank

May 2023 - May 2024 (1 year)

Managed client communication and documentation with strong attention to detail, conducted client verification in line with KYC/AML, and maintained CRM records and KPI tracking.

Customer Experience KYC AML Documentation CRM Compliance

Education

Degrees, certifications, and relevant coursework

Vizja University

Bachelor of Science, Forensic Science

2023 - 2024

Completed studies at Vizja University focusing on forensic science and English communication, with practical experience in documentation, KYC/AML procedures, and CRM record management.