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@katsiarynakrishtafov
Empathetic Game Support Specialist with 5+ years of experience.
I am an empathetic support specialist with over 5 years of experience in online community management and content moderation. My background in psychology and law has equipped me with the skills to resolve user issues effectively, even in emotionally charged situations. I pride myself on my ability to communicate clearly and calmly, ensuring that users feel heard and supported.
Throughout my career, I have worked extensively with platforms like Discord and Telegram, where I have honed my skills in conflict de-escalation and emotional tone control. I have successfully coordinated programs with over 100 participants, delivering timely updates and support materials while collecting user feedback to enhance onboarding experiences. My focus on empathy and structured communication has allowed me to create a respectful and engaging atmosphere for users.
As a TikTok creator and comment moderator, I manage high-volume public comment threads, addressing issues such as hate speech and spam while maintaining compliance with platform rules. I am passionate about optimizing communication strategies and adapting my approach to meet the needs of diverse audiences.
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Work history, roles, and key accomplishments
Self-managed project
Jan 2024 - Present (1 year 10 months)
Handled high-volume public comment threads, including hate speech, spam, and emotional feedback, de-escalating conflict situations calmly and assertively. Maintained a safe space and ensured compliance with platform rules, adapting tone and style to keep engagement high.
Private Online Community Projects
Jan 2019 - Present (6 years 10 months)
Supported daily communication via Telegram and Discord, answering user questions, resolving confusion, and maintaining a respectful atmosphere. Coordinated program timelines and live sessions with over 100 participants, delivering clear updates, reminders, and support materials on time.
Degrees, certifications, and relevant coursework
Bachelor of Science, Psychology & Law
2015 - 2021
Studied Psychology & Law at Belarusian State University. Graduated in 2021 after completing a comprehensive program from 2015.
Software and tools used professionally
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