Marcela Nova

I’m a bilingual customer service and sales professional driven by empathy, patience, and adaptability. I bring extensive experience managing calls, emails, and customer inquiries with a focus on timely, accurate, and professional support.

In real estate outreach, I’ve generated and nurtured qualified leads through targeted research and ICP alignment, increasing qualified lead volume by 35%. I produce highly segmented lead lists, improve engagement rates by 25%, and manage full outbound and inbound cycles to achieve weekly and monthly KPIs, contributing to a 20% increase in pipeline progression.

I’m also meticulous with documentation and compliance. I prepared and submitted 100% accurate legal documentation for tax hearings and appeals, reducing revisions by 40% and supporting higher approval outcomes for client cases—while keeping detailed records using CRM and operational tools.

Earlier in my career, I strengthened customer loyalty through clear communication and calm performance in fast-paced environments. I’ve also worked in sales and retail support—assisting customers, maximizing sales of luxury goods, managing inventory and promotions, and processing payments using POS systems—so I bring both service excellence and revenue-focused execution to every role.