Open to opportunities

Marc Balan

@marcbalan

Message

Customer service and sales professional with 5+ years supporting U.S. clients remotely.

Dominican Republic

Message

What I'm looking for

I seek a remote or hybrid role where I can apply my customer service and outbound sales skills, contribute to growth, and meet clear performance metrics.

I am a customer service and sales professional with over five years of experience supporting U.S.-based companies through inbound support and outbound sales outreach.

I consistently manage high call volumes, qualify leads, set appointments, and document interactions precisely in CRM systems while meeting call quality and performance metrics.

I have worked in both remote and call center settings, following scripts and compliance guidelines while maintaining professionalism during high-volume calling.

I bring remote work discipline, strong objection handling, and proven ability to work independently to contribute immediately to teams focused on customer satisfaction and sales growth.

Experience

Work history, roles, and key accomplishments

Call Center & Sales Agent

UNO Call Center

Provided customer service and outbound sales support across multiple campaigns, maintained professionalism during high-volume calling, followed scripts and compliance guidelines, and met performance expectations.

Call Center Operations Outbound Calling Customer Service Compliance CRM Cold Calling Performance Metrics

Customer Support & Sales Agent

Upcall LLC

Handled inbound customer support and outbound sales calls for U.S.-based clients, qualified leads, and supported appointment setting while consistently meeting call quality and performance metrics in a remote role.