Open to opportunities

alexandra alexandre

@alexandraalexandre

Message

I resolve customer concerns across phone, email, and live chat in English, French, and Spanish.

United States

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve customer concerns across phone, email, and live chat while using my French, English, and Spanish communication skills.

At Arise, I supported U.S.-based customers remotely through phone, email, and live chat, researching concerns and communicating clear, accurate solutions.

I've also handled inbound and outbound customer interactions in remote call center environments, documented resolutions in real time, updated customer information, and escalated complex issues appropriately. I work fluently in French, English, and Spanish while using active listening, de-escalation, CRM-type platforms, and multiple computer systems to provide professional support.

Experience

Work history, roles, and key accomplishments

Remote Call Center / Customer Service Representative

Dominican Republic

Jan 2020 - Dec 2022 (2 years 11 months)

Provided remote customer service through phone, email, and live chat, assisting customers with questions, requests, and service-related concerns. Handled inbound and outbound interactions while maintaining a professional approach.

Inbound and Outbound Customer Service Active Listening Microsoft Office Google Workspace