Marat Shkor

I am an operations and service professional with a Master of Science in System Engineering and practical experience improving customer experiences across tech platforms.

At Telmie UK Ltd I advanced from Customer Support to Operations and Customer Support Manager (2022–2024), leading a team of four, overseeing data migration from Google Sheets to Airtable and Salesforce, and developing monthly reports and invoices to ensure timeliness and accuracy. My master’s thesis produced a streamlined personal video onboarding process that reduced time by 90% and improved service delivery speed.

As a Customer Support and Sales Agent I improved customer satisfaction by 30%, created support documentation and a knowledge base for self-service, participated in beta testing, and generated four qualified leads, converting one into a long-term client. Earlier as a Technical Engineer I coordinated hardware and software updates, developed methods for security system efficiency that increased productivity by 15%, and secured material supply agreements with foreign partners.

I am proficient with Salesforce, Airtable and MS Office, experienced with Arduino and basic PLC simulations, and familiar with MatLab, Simulink, Proteus, HTML and JavaScript. I speak Arabic, Russian and English fluently, with conversational French and basic German and Portuguese, and I am ready to deliver memorable, high-quality service within multicultural teams.