Open to opportunities

Hamza Rabahi

@hamzarabahi

Customer support supervisor with multilingual leadership experience delivering high-quality service across international clients.

Portugal

Message

What I'm looking for

I’m looking for a customer support leadership role where I can manage teams and operations, deliver high-quality service, and use my Arabic/English/French communication to support diverse clients in a fast-paced environment.

I’m a customer support specialist with extensive experience in customer care services. Over the years, I’ve developed problem-solving, team leadership, and effective communication skills that help me keep service quality consistently high.

I’ve transitioned from agent roles to supervisor and first line management, managing teams and ensuring that customers receive the highest quality service. In my most recent work at Teleperformance Portugal, I support operations and internal communication to deliver smooth service delivery.

Fluent in Arabic, English, and French, I communicate confidently with diverse clients and adapt my approach to their specific needs and cultural contexts. This linguistic strength has helped me foster strong relationships with both customers and colleagues in international and multicultural environments.

Before moving deeper into customer support operations, my background in the newspaper industry honed how I convey information clearly, concisely, and persuasively. That experience continues to shape how I manage customer expectations and communicate effectively across teams.

Experience

Work history, roles, and key accomplishments

Operation Supervisor

Teleperformance Portugal

May 2025 - Apr 2026 (11 months)

Managed day-to-day operations for an MPS project, supporting customers in English and Arabic while ensuring high-quality service. Led team activities and coordinated internal communication to meet customer expectations.

Customer Support Operations Management Team Leadership Quality Assurance Problem Solving English Arabic

First Line Manager

Teleperformance Portugal

Jan 2025 - May 2025 (4 months)

Served as First Line Manager supporting a Meta project in Arabic, overseeing frontline operations and ensuring consistent service delivery. Coordinated work across the team and maintained clear communication with stakeholders.

Customer Support Team Management Frontline Supervision Arabic Communication Process Coordination

First Line Manager

Teleperformance Portugal

Jul 2024 - Jan 2025 (6 months)

Led frontline customer support operations for a Meta project, managing service delivery in French and English. Ensured customer issues were handled effectively through structured communication and escalation when needed.

Customer Support Team Leadership First Line Management French English Problem Solving Communication

First Line Agent Lead

Teleperformance Portugal

Jul 2022 - Jul 2024 (2 years)

Provided customer support for an international service-client function, coordinating responses for Arabic and English audiences. Supported day-to-day operations by handling customer inquiries and maintaining clear internal and customer-facing communication.

Customer Support client support Multilingual Communication Arabic English Problem Solving Customer Experience

Senior Agent

Armatris

Jan 2021 - Jan 2022 (1 year)

Worked as a Senior Agent in customer support for the French market, managing client requests and ensuring accurate, timely responses. Applied strong communication skills to resolve issues and support smooth operations.

Customer Support French Market Support Problem Solving Communication Service Delivery Customer Satisfaction