Mara Melao

MM

Open to opportunities

Mara Melao

@maramelao

Customer Success Lead at Teamfluence, improving onboarding and building its Help Center from scratch.

At Teamfluence, I own and refine onboarding for a B2B SaaS platform that turns LinkedIn engagement signals into qualified pipeline. I designed and built the company's Help Center from scratch, turning recurring support patterns into self-serve documentation, screenshots, and video tutorials.

I also troubleshoot customer and integration issues, work with Product and Engineering to bring client feedback into product improvements, and use SQL for usage and activation reporting. Before Teamfluence, I managed accounts and onboarding at AX Semantics and HardSecure, and organized cybersecurity events for HardSecure prospects and customers.

Experience

Work history, roles, and key accomplishments

TE

Current

Customer Success Lead

Current

Teamfluence

Jan 2023 - Present (3 years 9 months)

Owned and refined the multistep onboarding process, developed engagement strategies, and provided technical support. Designed and implemented scalable CS processes, built the company's Help Center, and automated workflows.

Onboarding Implementation SaaS Metrics Technical Troubleshooting SQL CRM Management HubSpot Salesforce Attio Workflow Implementation Clay N8n Zapier Documentation Training Content Project Management Problem Solving Attention To Detail Clear communication

AS

Account Executive

AX Semantics

Dec 2021 - Jan 2023 (1 year 1 month)

Owned accounts end-to-end from demo through delivery, guiding onboarding and securing key deals in new international markets.

Account Management Onboarding Sales International Markets

HA

Account Executive for EMEA

HardSecure

Oct 2020 - Dec 2021 (1 year 2 months)

Organized, moderated, and presented online cybersecurity events for prospects and customers; managed accounts from kickoff through delivery, closing deals across new regions.

Account Management Cybersecurity Event Management Sales Benelux Spain

WE

Inside Sales Representative

WeLink

Nov 2019 - May 2020 (6 months)

Performed inside sales activities, likely including lead generation and client outreach.

Sales Lead Generation Client Outreach

BE

Account Management

Bergfone

Mar 2019 - Oct 2019 (7 months)

Managed client accounts, ensuring satisfaction and retention.

Account Management Client Relations

Education

Degrees, certifications, and relevant coursework

KI

Kinodoc

Documentary Film, Documentary Film

Completed a documentary film program at Kinodoc in Lisbon in 2021.

IF

ICTTF - International Cyber Threat Task Force

CSBW - Cyber Security Bootcamp for Women, Cybersecurity

Completed the CSBW - Cyber Security Bootcamp for Women in August 2021.

CO

Codecademy

Introduction to Cybersecurity, Cybersecurity

Completed Introduction to Cybersecurity in July 2021.

CO

Codecademy

Python 2, Computer Science

Completed Python 2 in August 2020.

EA

Escola Secundária Marquesa de Alorna

Secondary Education

Secondary education at Escola Secundária Marquesa de Alorna.

IT

Instituto Superior Técnico

Attendee, Electrical and Computer Engineering

Attended the Electrical and Computer Engineering program at Instituto Superior Técnico in Lisbon.

UD

Udacity

SQL for Data Analysis, Data Analysis

Completed SQL for Data Analysis in May 2020.

Tech stack

Software and tools used professionally

Salesforce

HubSpot

Zapier

SQL

N8N

Attio

Clay

Availability

Open to opportunities

Location

Portugal

Authorized to work in

Portfolio

unsplash.com/@mara_melao

Salary expectations

33k+ EUR

Social media

Job categories

Customer Success Lead Account Executive Account Manager Customer Support Specialist

Skills

Customer Success Customer Onboarding Customer Retention Customer Health SaaS Metrics B2B SaaS Technical Troubleshooting SQL Data Reporting Workflow Implementation Integration Product Feedback Help Center Development Documentation Training Content

Interested in hiring Mara?

You can contact Mara and 90k+ other talented remote workers on Himalayas.

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!