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Anastasiia Kucheriavenko

@anastasiiakucheriave

I manage corporate client relationships, resolve complex account escalations, and optimize internal processes to ensure long-term customer retention.

Portugal

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What I'm looking for

I’m looking for a role where I can take ownership of client accounts, build long-term relationships, and solve complex customer and business challenges. I enjoy working at the intersection of customer needs and business operations, finding practical solutions that work for both sides.

Customer Success and Account Management professional with a strong background in B2B operations and finance. Experience combines customer relationships, complex account management, problem solving, and process improvement. Naturally curious and quick to learn, with an ability to understand the bigger picture while paying attention to the details that can make or break a solution. Strong at building customer relationships by listening carefully, asking the right questions, and understanding what customers actually need. Works independently, values close collaboration, and takes ownership of getting things done.

Experience

Work history, roles, and key accomplishments

Customer Operations/ Sales Advisor

Markify

Apr 2024 - Jun 2026 (2 years 2 months)

Managed complex B2B accounts, handling direct client communication, custom billing, and contracts. Independently resolved high-stakes escalations and maintained account stability during corporate transitions. Supported sales teams, audited backend workflows to improve database accuracy, redesigned a payment tracking framework, and trained incoming team members.

Support Services Billing Support Customer Service Customer Success Billing Operations Invoicing B2B Client Management Sales Support Workflow Optimization Payment Collections team training

Retention and Payments Specialist

BetterMe

Sep 2023 - Feb 2024 (5 months)

Managed cancellation requests and applied retention offers to reduce avoidable churn. Handled payment disputes, chargebacks, and refunds while coordinating resolutions with payment providers.

Retention Subscriptions Payments Disputes Chargebacks Refunds Customer Operations Problem Solving

Customer Experience Specialist

IKEA

Oct 2019 - Jul 2023 (3 years 9 months)

Joined IKEA Ukraine as one of the first Customer Experience team members ahead of the opening of its first store in the country. Provided direct customer consultations, handled complaints and complex cases, and managed returns and exchanges while adapting to COVID-19 restrictions.

Sales Complaints Management Customer Service Customer Experience Microsoft NAV