Henri Toukkari
@henritoukkari
I build customer trust, resolve escalations, and support retention across complex service journeys.
PortugalWhat I'm looking for
At Otonomee, I manage customer interactions and case tracking in Zendesk and Jira, bringing frontline insights to stakeholder discussions that improve processes and products. I also support account management and reporting through Salesforce and SilkRoad.
I've supported business banking customers at Teleperformance Portugal and English-speaking users of a leading video streaming platform at Cognizant Portugal. Across these roles, I turn complex processes into clear customer experiences, resolve issues calmly, and build relationships that support retention in international teams.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Otonomee
Feb 2025 - Present (1 year 6 months)
Managed customer interactions and case tracking using Zendesk and Jira, ensuring timely resolution and clear documentation. Contributed frontline customer insights in stakeholder meetings and built working knowledge of Salesforce and SilkRoad.
Provided multichannel customer support in English for a leading video streaming platform, managing multiple concurrent customer relationships. Resolved inquiries and technical issues promptly to support retention.
Supported Citibank Business customers with account servicing needs including card re-issuance, credit limit increases, and account closures. Built trust with business clients through clear communication of financial processes.
Education
Degrees, certifications, and relevant coursework
Helsinki Business College
Vocational Qualification, Business and Administration
Completed a Vocational Qualification in Business and Administration.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Skills
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