María Fernanda Cordero Rojas

I am a dedicated and proactive professional with a strong commitment to providing exceptional customer service. With a solid background in retail and client support roles, I excel in critical thinking and conflict resolution. My bilingual communication skills in English and Spanish allow me to connect with a diverse clientele, ensuring their needs are met effectively.

In my recent role as a Customer Service Representative at Equifax Costa Rica, I assisted customers in reviewing credit reports and identifying potential fraud. I managed security freezes and fraud alerts, guiding clients through dispute processes to protect their financial data. My experience as a Cashier and Sales Associate at Britt further honed my ability to deliver a smooth and friendly customer experience in a fast-paced environment.

Throughout my career, I have demonstrated my ability to adapt to new environments and embrace continuous learning. I am passionate about ensuring customer satisfaction in every interaction, and I am eager to bring my skills and experience to a new opportunity.