María Fernanda Cordero Rojas
@marafernandacorderor
Committed customer service professional with strong bilingual communication skills.
What I'm looking for
I am a dedicated and proactive professional with a strong commitment to providing exceptional customer service. With a solid background in retail and client support roles, I excel in critical thinking and conflict resolution. My bilingual communication skills in English and Spanish allow me to connect with a diverse clientele, ensuring their needs are met effectively.
In my recent role as a Customer Service Representative at Equifax Costa Rica, I assisted customers in reviewing credit reports and identifying potential fraud. I managed security freezes and fraud alerts, guiding clients through dispute processes to protect their financial data. My experience as a Cashier and Sales Associate at Britt further honed my ability to deliver a smooth and friendly customer experience in a fast-paced environment.
Throughout my career, I have demonstrated my ability to adapt to new environments and embrace continuous learning. I am passionate about ensuring customer satisfaction in every interaction, and I am eager to bring my skills and experience to a new opportunity.
Experience
Work history, roles, and key accomplishments
Customer Service Representative – Fraud and Dispute Line
Equifax Costa Rica
Jan 2023 - Jan 2024 (1 year)
Assisted customers with reviewing credit reports, identifying potential fraud, and managing security freezes and fraud alerts. Guided clients through dispute processes for incorrect reporting, ensuring the integrity of sensitive financial data.
Cashier and Sales Associate
Britt
Jan 2022 - Dec 2022 (11 months)
Provided customer service in a fast-paced airport environment, handling cash transactions and supporting product sales. Ensured a smooth and friendly customer experience for travelers.
Point of Sale Manager & Sales Promoter
Cien Fragancias
Jan 2021 - Jan 2022 (1 year)
Managed daily sales operations and customer interactions, promoting fragrances and meeting sales targets. Delivered product expertise and personalized service to enhance the customer experience.
Education
Degrees, certifications, and relevant coursework
Ministry of Public Education (MEP)
High School Diploma
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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