At Foundever, I sold to U.S. customers in English and Spanish while supporting past-due accounts, billing disputes, and payment arrangements. I also processed payments securely and helped customers through remote screen sharing.
At Concentrix, I handled more than 50 daily interactions for a U.S. credit union account, resolving questions about loans, payments, and accounts. I maintained a 95%+ average QA score while meeting handle-time targets and supporting member retention.
At Feria Verde, I sold organic products to English-speaking international tourists, using upselling and cross-selling to encourage repeat visits. I also operated the cash register and reconciled daily transactions.
