Dayana González Rojas
@dayanagonzlezrojas
Experienced customer service professional with strong organizational skills.
Costa RicaWhat I'm looking for
I am a hardworking and organized professional with several years of experience in customer service, concierge, and inventory management. My career has been defined by my ability to solve problems efficiently and maintain a positive attitude, even in challenging situations. I pride myself on my attention to detail and my ability to multitask effectively, which has allowed me to excel in various roles throughout my career.
In my previous positions, I have successfully managed customer service operations, drafted contracts, and analyzed financial information to determine risk levels for credit applications. My experience as a Front Desk and Reservations Coordinator has honed my skills in optimizing wait times and ensuring guest satisfaction. I have also supervised staff, coordinated check-ins and check-outs, and resolved issues to enhance the overall customer experience.
With a strong educational background in hospitality and customer service, I am committed to delivering exceptional service and contributing to the success of my team. I am eager to bring my skills and experience to a new opportunity where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
Inventory and Sales Supervisor
Fly Boats Ltda- Maverick Sportfishing
Jan 2024 - Present (1 year 4 months)
Monitored sales team performance and supervised stock control and registration. Prepared reports on sales and inventory status for senior management, and managed inventory input and importation of goods.
Reservation Agent
Fly Boats Ltda- Maverick Sportfishing
Jan 2021 - Present (4 years 4 months)
Ensured smooth and effective customer reservations by managing service availability efficiently. Coordinated with other departments to ensure correct reservation management and suggested options based on customer preferences.
Front Desk and Reservations Coordinator
Canopy Vista Los Sueños
Jan 2016 - Present (9 years 4 months)
Coordinated check-ins and check-outs to optimize guest wait times and supervised reception staff for efficient service delivery. Assisted guests with inquiries, resolved issues, and managed special requests.
Credit Analyst
Unicomer- Agencia Gollo
Jan 2012 - Present (13 years 4 months)
Analyzed financial information of applicants to determine credit risk levels. Prepared reports and recommendations for credit application approvals or rejections, and established loan terms.
Credit Formalization Officer
Unicomer- Agencia Gollo
Jan 2010 - Present (15 years 4 months)
Drafted contracts and agreements, ensuring all legal requirements were met. Provided exceptional customer service and advisory, guiding clients through complex processes.
Education
Degrees, certifications, and relevant coursework
Colegio Universitario Boston
Microsoft Computer Operator, Computer Operations
Completed the Microsoft Computer Operator program at Colegio Universitario Boston in 2009, gaining proficiency in computer operations.
High School
High School Diploma, General Studies
Received a High School Diploma in 2008.
Unknown
Associate Degree, Hospitality and Special Events
Earned an Associate Degree in Hospitality and Special Events in 2008, providing a foundation in event management and hospitality services.
NLC Natural Learning Corporation
English Program, English Language
Participated in the English Program at NLC Natural Learning Corporation in 2008, focusing on language acquisition.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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