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David SuárezDS
Open to opportunities

David Suárez

@davidsurez1

Customer Support professional with 3+ years handling banking and technical cases under pressure.

Costa Rica
Message

What I'm looking for

I’m looking for a customer support role with further responsibilities, where I can apply my banking and technical support experience, improve my skills, and deliver greater value through fast, high-quality support.

I’m a Customer Representative / Call Center Agent with 3+ years of experience focused on customer support, banking account assistance, and technical troubleshooting. I’m known for handling difficult situations with confidence and consistency.

In my customer support work, I handled banking accounts and credit/debit card inquiries, including investigating possible fraud patterns to help keep customers secure. I take pride in delivering security and safety to the people I support.

From technical support roles, I provide assistance for computers, smartphones, and multimedia services like streaming apps and business apps. I work effectively under pressure, stay aligned with team expectations, and keep a high priority on providing Visibility, Velocity, and Value.

My professional objective is to grow into a role with further responsibilities where I can provide more value using my customer support knowledge and expertise. I’m fully immersed in my ambition to get better in my field and contribute strongly to any company that gives me the opportunity.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

UC

Unidad Pedagógica Rio Cuba

Bachillerato en Educación Secundaria, Secondary Education

2005 - 2016

Completed a secondary education Bachillerato at Unidad Pedagógica Rio Cuba in Matina, Limón, Costa Rica. Achieved advanced English proficiency with a C1 certificate.

Tech stack

Software and tools used professionally

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