David Suárez
@davidsurez1
Customer Support professional with 3+ years handling banking and technical cases under pressure.
What I'm looking for
I’m a Customer Representative / Call Center Agent with 3+ years of experience focused on customer support, banking account assistance, and technical troubleshooting. I’m known for handling difficult situations with confidence and consistency.
In my customer support work, I handled banking accounts and credit/debit card inquiries, including investigating possible fraud patterns to help keep customers secure. I take pride in delivering security and safety to the people I support.
From technical support roles, I provide assistance for computers, smartphones, and multimedia services like streaming apps and business apps. I work effectively under pressure, stay aligned with team expectations, and keep a high priority on providing Visibility, Velocity, and Value.
My professional objective is to grow into a role with further responsibilities where I can provide more value using my customer support knowledge and expertise. I’m fully immersed in my ambition to get better in my field and contribute strongly to any company that gives me the opportunity.
Experience
Work history, roles, and key accomplishments
Provided technical support and knowledge of banking and technical support topics while working under pressure to meet team expectations. Supported clients with issues across computers, smartphones, and multimedia/streaming and business apps.
Worked with banking accounts and credit/debit cards, investigating potential fraud patterns to help keep customers secure and safe. Provided customer service support for account and payment-related issues.
Education
Degrees, certifications, and relevant coursework
Unidad Pedagógica Rio Cuba
Bachillerato en Educación Secundaria, Secondary Education
2005 - 2016
Completed a secondary education Bachillerato at Unidad Pedagógica Rio Cuba in Matina, Limón, Costa Rica. Achieved advanced English proficiency with a C1 certificate.
Availability
Location
Authorized to work in
Job categories
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