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Manuel Palachuk

@manuelpalachuk

Operations executive at Manuel Palachuk International who created a business operating system for MSPs and service firms.

United States

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At Manuel Palachuk International, I designed the Next Level™ methodology, a business operating system for MSP and IT service firms. I also authored Getting to the Next Level and developed ITSRG™ and Agile Service Delivery™ training programs.

At Network Technology Solutions, I took full ownership of operations during a turnaround, helping the company achieve its first profitable year and a cash surplus. Earlier, at KPEnterprises Business Consulting, I ran company operations and helped maintain profitability through the 2008–2009 financial crisis.

Experience

Work history, roles, and key accomplishments

Current

President & Head Coach

Current

Manuel Palachuk International

Jan 2012 - Present (14 years 9 months)

Founded and operated a business coaching and consulting practice serving IT service providers and MSP owners worldwide. Designed and deployed a proprietary Business Operating System (BOS) and authored the book Getting to the Next Level.

Business Systems Design P L Ownership Team Leadership Process Reengineering MSP Operations Strategic Planning Contract Management Policy Development Training Program Design Kajabi Redmine

Chief Operations Officer

Network Technology Solutions

Jan 2011 - Dec 2012 (1 year 11 months)

Led a one-year turnaround engagement for an MSP, taking full ownership of operations including budget, process, vendor relationships, and team structure. Achieved the company's first profitable year in its seven-year history.

Operations Management Budget Management Vendor Management Team Building Process Improvement MSP LabTech Profitability Analysis

General Manager

KPEnterprises Business Consulting

Jan 2004 - Dec 2010 (6 years 11 months)

Ran all company operations including HR, finance, and client delivery while the owner focused on a separate venture. Guided the company through the 2008-2009 financial crisis while maintaining profitability.