Wm Ben Terry

Coach small-to-mid-sized business owners, executives, and middle managers on delegation, accountability, decision-making, resilience, and team performance. Design and facilitate coaching programs, leadership workshops, retreats, and advisory sessions, while managing practice delivery and business development.

Built a multi-states sales organization, recruiting, onboarding, and developing account and business development managers. Led weekly performance meetings focused on KPIs and pipeline management and coached the team on sales discipline and accountability.

Facilitated weekly leadership and business advisory meetings for IT service owners and leadership teams, supporting growth, change management, employee performance, and process accountability. Developed KPI/metric and CRM-alignment practices and introduced manager coaching and accountability programs.

Led strategic technology business reviews and served as a client advocate across solution design, implementation, support, and ongoing account development. Improved client satisfaction by 5% NPS by aligning technology decisions with business goals, risk reduction, and service expectations.

Advised clients across an $8M technology portfolio on technology strategy, cybersecurity, infrastructure maturity, and business alignment. Delivered executive briefings translating technical, operational, and financial considerations into business decisions.

Drove business solutions leadership, winning $3.9M in new contracts and more than $110K in monthly recurring revenue while achieving a 72% opportunity close rate. Led business and technology assessments to accelerate onboarding and produce multi-year strategic roadmaps, and managed SMB relationships to guide decisions across technology, risk, operations, and investment priorities.

Led company-wide process documentation and staff development, supporting multi-location expansion and contributing to 30% year-over-year sales growth while limiting administrative expense growth.

Facilitated leadership development focused on goal setting, delegation, prioritization, time management, and personal growth planning as an independent contractor.

Provided executive leadership through organizational growth, team redesign, campus development, community partnerships, and major change initiatives. Led organizations serving up to 400 participants and large volunteer teams from 1995 to 2010.

Certified as a Maxwell Leadership Team Member (program details not specified).

Activities and societies: Included Helping Clients Succeed (as listed).

Completed the Lifetime Trusted Advisor program and cohort, including Helping Clients Succeed training.

Activities and societies: Included Leading Self, Teams and Organizations (as listed).

Completed training focused on leading self and teams, along with personnel management skills.

Completed leadership training through the FedEx Leadership Institute (details not specified).

Completed Russian language study at the Defense Language Institute.

Studied at Southwestern Baptist Theological Seminary (program/degree not specified).

Studied General Studies at West Texas A&M University.