Ben Klaiber
@benklaiber
I improve workflows, systems, and customer experiences to help organizations execute more reliably.
United StatesWhat I'm looking for
I lead workflow, systems, and operational improvement engagements at MMWB Inc., working with executives and operating teams from diagnosis through implementation. I identify root causes behind fragmented processes, poor adoption, and service-delivery friction, then build practical improvements that teams can sustain.
Across MMWB, Support Services Group US, and my own business, I've improved client relationships, commercialized products, strengthened cross-functional execution, and solved complex issues spanning sales, support, CRM, ERP, and customer operations. I focus on understanding how the whole system works before deciding what needs fixing.
Experience
Work history, roles, and key accomplishments
Worked as Senior Consultant at Go Fractional.
Over the past several years, I deliberately transformed MMWB from a product-licensing business into a focused operations and systems consultancy after repeatedly observing the same challenge across industries: capable teams underperforming because fragmented systems, poor tooling, and broken workflows made effective execution unnecessarily difficult.
Today, I work directly with executives and ope
Selected by ownership and executive leadership to support and grow the company’s flagship enterprise client relationship. Designed sales, support, and operational strategies that outperformed competitors and displaced the company’s largest rival, resulting in a long-term engagement that became SSG’s most profitable client relationship.
Served as a primary escalation and operational problem-solvin
Led the transformation of raw intellectual property into market-ready commercial products through strategic refinement, product development, stakeholder coordination, and executive-level partnership.
Worked with inventors, entrepreneurs, and small businesses to maximize product value, improve market positioning, and develop commercialization strategies. Oversaw projects from concept refinement th
Built and expanded MMWB's early business operations through customer engagement, product development support, strategic partnerships, and market positioning initiatives.
Worked directly with customers, inventors, and business stakeholders to identify opportunities, refine concepts, solve complex challenges, and improve the commercial viability of emerging products and ideas. Developed a strong fo
Owned and operated the business for 11 years with direct responsibility for hiring, onboarding, scheduling, payroll, training, performance management, vendors, financial operations, and customer experience.
Managed hiring, onboarding, training, scheduling, payroll, employee development, and day-to-day operational execution.
Developed and executed marketing, promotional, and entertainment program
Education
Degrees, certifications, and relevant coursework
Whitmer High School
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Website
makingmyworldbetter.comSalary expectations
Social media
Job categories
Skills
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