Open to opportunities

Reginald Smith

@reginaldsmith1

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COO and VP Operations executive turning complex businesses into profitable, optimized operations.

United States

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What I'm looking for

I’m looking for an executive operations role where I can own P&L, design process and systems, and deliver turnarounds. I want cross-functional leadership opportunities with measurable goals in cost reduction and revenue growth.

I’m an operations and COO-level executive with 30+ years building and optimizing business operations across real estate, financial services, telecommunications, and AI. I’ve led large, multi-state portfolios and enterprise budgets—then translated that scale into disciplined execution.

Most recently, I built and ran operations for a multi-state real estate company, scaling from zero to $280.1M in revenue. I managed a $44.5M portfolio with 37 staff and 100+ contractors, and I built a remote distributed workforce that grew professionals 250% without adding office space.

When organizations were failing, I’ve delivered measurable turnarounds—driving sales up 60% and cutting expenses 47% in 8 months. I rely on process design, systems implementation, and strong cross-functional leadership to cut costs 40–60% while growing revenue.

I also bring enterprise planning and compliance experience, including directing a $226M corporate budget across nine departments and leading Sarbanes-Oxley compliance migration. From budgeting and variance systems to ERP/CRM execution, I’m known for converting strategy into reliable operating systems that teams can run every day.

Experience

Work history, roles, and key accomplishments

President, Operations & Strategy

Progressive Properties

Jan 1992 - Jan 2022 (30 years)

Built and ran all operations for a multi-state real estate company, scaling to $280.1M in revenue. Managed a $44.5M portfolio with 37 staff and 100+ contractors, grew the remote workforce 250%, and cut rework 60% while reducing errors 48%.

Operations Management P L Ownership Process Improvement Budget Planning Change Management Remote Work Risk Mitigation

Founder, President & COO

My Mortgage Shop

Jan 2005 - Jan 2012 (7 years)

Built and operated a full-stack AI/SaaS fintech startup, managing operations and tech development alongside finance and marketing. Led all operations with 50 consultants driving execution across product and go-to-market functions.

SaaS Operations Product Development Finance Management Marketing Operations Cross Functional Team Leadership Strategic Planning Systems Implementation Budgeting Risk Mitigation

Director, Budget & Ops Planning

Sprint/Nextel

Jan 2002 - Jan 2005 (3 years)

Directed a $226M operating budget across 9 CTO departments and grew the division from $20M to $226M by reclassifying misallocated R&D costs. Led Sarbanes-Oxley compliance migration and executed a $20M+ tax capitalization strategy while building budget and variance reporting systems.

Budget Planning Financial Modeling Risk Mitigation Variance Reports Strategic Planning Change Management Cross functional Leadership Systems Implementation

Director, Product Operations

Scoreboard, Inc.

Jan 2001 - Jan 2002 (1 year)

Turned around product operations, improving company-wide efficiency 90% and growing profit margins from 10% to 25% in one year. Improved product pricing 35% through vendor negotiations and built roadmaps for GSM, Wireless Location, and Adaptive Antennas.

Product Operations Operational Efficiency Pricing Strategy Roadmapping Adaptive Antennas Margin Improvement Strategic Planning

VP Operations, Turnaround

Advocate Mortgage Group

Jan 2000 - Jan 2001 (1 year)

Turned around a failing mortgage company in 8 months by driving sales up 60% and cutting expenses 47%. Built a sales channel management system that increased closing rates 32% and scaled the loan officer team 300% in 4 months without adding office space.

Channel Management Process Improvement IT Systems Rebuild Scaling Teams Operational Efficiency Risk Mitigation Strategic Planning

System Design Sr. Manager

TruePosition

Jan 1997 - Jan 2000 (3 years)

Built the SCOUT application and reduced E911 deployment timelines by 60%, with results still in use today. Drove system design improvements to accelerate deployment while maintaining operational continuity.

System Design Application Development E911 Performance Improvement Process Improvement Systems Implementation

Senior RF Engineering Manager

Far EasTone Telecom

Jan 1997 - Jan 1997 (0 months)

Led the world’s largest GSM deployment, managing 1,700 base stations. Directed large-scale RF engineering execution to support network rollout at global scale.

RF Engineering GSM Deployment Base Station Operations Field Operations Performance Optimization Risk Mitigation Program Delivery

Network Operations Manager

BellSouth Mobility

Jan 1995 - Jan 1995 (0 months)

Converted the worst-performing market for outages into the 2nd best nationally in 8 months, improving customer satisfaction by 63%. Led operational improvements focused on outage reduction and performance turnaround.