At KING & GEORGE USA, I provided short-term support during a leadership and operating-model transition in a federal government-contracting environment. I reviewed priorities, processes, technology needs, governance, and management accountability, and advised on executive execution and cross-functional coordination.
As Chief Operating Officer at VALLEE OIL & GAS, CO., I directed multi-site environmental services operations across Texas and New Mexico. I translated ownership priorities into operating plans and built repeatable controls for contracts, onboarding, regulatory documentation, and management reporting.
I designed technology-enabled operating workflows at VALLEE OIL & GAS, CO., including digital ticketing, SCADA monitoring, invoicing, and HR platforms. I also led customer, vendor, transportation, lease, and acquisition matters while maintaining executive visibility over regulatory, safety, and environmental requirements.
Across IT operations and service delivery roles at Santander Consumer USA, DFA Dairy Brands, Brink’s, Neiman Marcus Group, and Tektronix Communications/NetScout, I directed infrastructure, service management, database, and transformation work. At Tektronix Communications/NetScout, my team met 100% of on-time delivery and quarterly financial targets, and customer satisfaction scores increased 40% in 2014.
