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Manuel Miranda

@manuelmiranda1

Operations leader at Trust who introduced AI-driven invoice processing, automating 95% of roughly 14,000 invoices per month.

Portugal

Message

What I'm looking for

I’m particularly motivated by roles that combine technology, AI, and operational strategy.

At Trust - Gestão Integrada De Saúde, S.A., I led an AI-driven Accounts Payable invoice-processing rollout that automated 95% of roughly 14,000 invoices per month and reduced average handling time to around three seconds per invoice.

I also transformed Sales operations with a custom web platform and Python workflow automation, reducing invoice processing time by 40%. I built internal APIs and automation services and redesigned SQL Server structures to support workflows and financial insights.

As an IT Project Manager / Product Owner, I led digital and process transformation projects, including a supplier portal and an AI-powered onboarding assistant. I’m particularly motivated by roles that combine technology, AI, and operational strategy.

Experience

Work history, roles, and key accomplishments

Head of Operations - Clinical Management & Contact Center

Trust - Gestão Integrada De Saúde, S.A

Apr 2026 - Jul 2026 (3 months)

• Appointed to extend the process redesign, automation and data-driven operating model previously implemented in Finance and to manage a multidisciplinary team of 20 people.

• Implemented a Rossum-based workflow that extracts claim information and automatically opens approximately 50-100 new insurance claims per day, replacing a manual task that required around 3-5 minutes per case.

• Designed

Head of Sales, Accounts Payable & Financial Insights

Trust - Gestão Integrada De Saúde, S.A

Feb 2025 - Apr 2026 (1 year 2 months)

- Led the digital transformation of Sales and Accounts Payable operations, delivering a 40% reduction in invoice processing time for the Sales team through a custom web platform (Next.js/Node.js) and workflow automation in Python.

- Designed and led the end-to-end rollout of an AI-driven invoice processing solution for Accounts Payable, achieving tangible impact in under 2 months:

- 95% auto

IT Project Manager / Product Owner

Trust - Gestão Integrada De Saúde, S.A

Jan 2023 - Feb 2025 (2 years 1 month)

- Led cross-functional teams to deliver multiple digital and process transformation projects, consistently on time and within scope.

- Drove the design and implementation of new product and operational workflows, improving internal efficiency and system reliability.

- Key initiatives:
- Led the implementation of a custom event subscription system enabling real-time alerts and faster issue resolu

Business / Data Analyst

Trust - Gestão Integrada De Saúde, S.A

Apr 2019 - Jan 2024 (4 years 9 months)

- Partnered with business stakeholders to optimize ERP workflows and operational processes;

- Led data extraction, transformation, and analysis to support decision-making and performance tracking;

- Designed and implemented product and operational process flows;

- Acted as a bridge between business and technical teams during system migrations and process redesigns;

- Improved internal automati

Claims Manager

Trust - Gestão Integrada De Saúde, S.A

May 2017 - Apr 2019 (1 year 11 months)

Managed clinical processes within the sports accidents business line, ensuring operational efficiency and service quality.

Valet Parking

Parkevoa

Oct 2016 - Apr 2017 (6 months)

Worked as Valet Parking at Parkevoa.

Commercial Assistant - Inbound (Part-time)

NOS SGPS

Jun 2014 - Aug 2015 (1 year 2 months)

Selected Achievements:

- Ranked 5th best seller of 4Play services in Portugal (May 2015);
- Part of the team holding the monthly sales record at time of departure;
- Exceeded individual sales targets 10 out of 12 months