MMManuela Álvarez Murillo
@manuelalvarezmurillo
Dedicated forensic sciences graduate with strong customer service skills.
ColombiaWhat I'm looking for
I am a recent graduate with a Bachelor's degree in Forensic Sciences from St. Andrews University, where I also minored in Gender Studies. My academic journey has equipped me with a solid foundation in chemistry and a keen understanding of social issues. I am passionate about applying my knowledge in a professional setting while contributing positively to my team.
Throughout my career, I have gained valuable experience in customer service roles, including my time at Teleperformance, where I excelled in providing empathetic and effective support. My commitment to excellence was recognized when I was selected as one of the top performers among thousands of agents. I also completed a leadership academy course, which prepared me for supervisory responsibilities, managing teams effectively.
Currently, I am enhancing my skills at IGT Solutions, focusing on premium customer service and multitasking across various platforms. My experience with Dennis Hernandez and Associates has further developed my organizational skills, as I assist clients with their financial paperwork and ensure their satisfaction. I am eager to leverage my skills and experiences in a challenging role that offers growth and stability.
Experience
Work history, roles, and key accomplishments
Legal Administrative Assistant
Law Firm Dennis Hernandez and Associates
Managed financial paperwork for client cases, addressed client inquiries, and collected feedback on satisfaction and health. Coordinated client agendas, doctor appointments, and liaised with providers for documentation, ensuring proper form completion to maintain company reputation and customer satisfaction.
Premium Customer Service Agent
IGT Solutions
May 2023 - Present (2 years)
Enhanced premium customer service skills, active listening, and multitasking abilities. Utilized multiple platforms and tools to efficiently manage customer inquiries and provide support.
Customer Service Representative
Teleperformance
Jan 2022 - Nov 2022 (10 months)
Provided empathic, enthusiastic, and personalized customer service, consistently ranking among top performers. Developed strong sales skills using a needs-based approach to offer solutions. Promoted to a supernumerary role, performing supervisor duties and leading teams of 5-7 agents.
Cashier and Waitress
Multiple Convenience Stores
Developed strong customer service skills by interacting with diverse clientele in fast-paced environments. Gained proficiency in multitasking while managing transactions and serving customers.
Education
Degrees, certifications, and relevant coursework
Institución Educativa Santo Ángel de la Guarda
High School Diploma, General Studies
Completed high school education at Institución Educativa Santo Ángel de la Guarda in Medellín, Antioquia.
St. Andrews University
Bachelor, Forensic Sciences
Earned a Bachelor's degree in Forensic Sciences with a concentration in Chemistry. Additionally, completed a Minor in Gender Studies.
EAFIT
Certificate, English Language
Completed 12 intensive levels of English at EAFIT. Achieved a TOEFL certification in 2018 and an EF SET CERTIFICATE at C2 PROFICIENT level.
Availability
Location
ColombiaAuthorized to work in
Job categories
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