MFManuela Figueroa
@manuelafigueroa
Client Account Coordinator with expertise in digital marketing and customer service.
SpainWhat I'm looking for
I'm a dedicated Client Account Coordinator with a strong background in managing diverse client accounts across multiple countries, including the US, Mexico, UK, and Sweden. My experience at Acceleration Enterprises has equipped me with the skills to coordinate digital marketing campaigns effectively, ensuring that all content is culturally relevant and accurately translated for Latin American markets.
In addition to my role in account management, I have a passion for education and communication, demonstrated through my work as an English teacher and customer service agent. I thrive in collaborative environments, working closely with creative teams to deliver timely marketing materials and providing exceptional support to clients and customers alike.
Experience
Work history, roles, and key accomplishments
Client Account Coordinator
Acceleration Enterprises
Jan 2024 - Dec 2024 (11 months)
Managed over 10 client accounts across various countries, coordinating digital marketing campaigns and ensuring culturally relevant content for Latin American markets. Conducted troubleshooting calls and collaborated with creative teams for timely ad delivery.
Customer Service & Fashion Advisor
LightInTheBox
Jan 2023 - Jan 2024 (1 year)
Handled customer orders and inquiries while providing fashion consulting. Identified and reported translation errors that improved product information accuracy and reduced complaints.
English Teacher
English4Kids
Jan 2022 - Jan 2023 (1 year)
Designed and delivered customized lesson plans for children, focusing on enhancing their speaking, listening, reading, and writing skills. Adapted teaching methods to engage students effectively.
Customer Service Agent
IGT Solutions (JetBlue)
Jan 2021 - Jan 2022 (1 year)
Provided bilingual support to JetBlue passengers, assisting with bookings and inquiries while ensuring customer satisfaction through effective problem resolution.
Education
Degrees, certifications, and relevant coursework
USUniversidad de Salamanca
Bachelor's Degree, Romance Languages
2022 -
Currently pursuing a Bachelor's Degree in Romance Languages, focusing on the study of various Romance languages and their literatures.
UCUniversidad Santiago de Cali
Creative Writing, Creative Writing
2021 - 2021
Studied Creative Writing, focusing on developing skills in narrative construction, character development, and literary analysis.
HIHadley Institute
Grade I Braille, Braille
2021 - 2021
Completed a course in Grade I Braille, gaining skills in reading and writing Braille for effective communication.
ULUniversity of London
Understanding Research Methods, Research Methods
2020 - 2020
Completed a course on Understanding Research Methods, learning about various research methodologies and their applications.
UNUniversidad Católica del Norte
High School Diploma, High School Education
2020 - 2020
Obtained a High School Diploma, completing a comprehensive education in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
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