Manoj Kumar
@manojkumar65
I get B2B SaaS customers live, adopted, and supported through high-stakes production incidents.
IndiaWhat I'm looking for
I've spent 12 years working directly with B2B SaaS customers, getting accounts live, keeping people using the product, and staying calm when production issues put renewals at risk. At AppViewX, I owned enterprise onboarding and technical relationships across the US and EMEA, including dedicated ownership of Bank of America.
At DigitalOcean, I became the escalation owner for customers affected by outages across App Platform, Managed Databases, Kubernetes, Droplets, and Load Balancers. I now build and run managed AI solutions end to end, including a daily-used salon operations platform with a Claude-powered assistant.
Experience
Work history, roles, and key accomplishments
Founder
Managed AI Solutions
Aug 2026 - Present (1 month)
Delivers managed AI solutions to small and mid-sized businesses, including building and running Salon Manager, an operations platform with an AI assistant powered by Claude's tool-calling API.
Escalation owner for accounts at risk of churn due to outages, managing incidents end-to-end and writing SOPs to reduce recurring issues. Mentored new engineers and created enablement materials.
Owned onboarding and technical relationships for enterprise accounts, including Bank of America, running implementations from kickoff to go-live and writing success plans aligned with customer objectives.
System Administrator
Innova Solutions
Jan 2015 - Dec 2015 (11 months)
Handled infrastructure provisioning and network maintenance for the organization.
Technical Support Representative
CCubed Solutions
Jan 2014 - Dec 2014 (11 months)
Provided front-line customer troubleshooting to SLA standards.
Education
Degrees, certifications, and relevant coursework
Karpagam Institute of Technology
B.Tech, Information Technology
Grade: CGPA 6.98
Completed B.Tech in Information Technology in 2014 with a CGPA of 6.98.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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