Open to opportunities

Manjari Pandey

@manjaripandey

I am a customer support professional with technical support experience and strong communication and problem-solving skills.

India

Message

What I'm looking for

I seek challenging customer support or technical support roles where I can apply my communication and problem-solving skills, contribute to customer satisfaction, and grow professionally within a collaborative team.

I am a customer support professional with experience at Tech Mahindra (Flipkart voice process) and Teleperformance (Gen Digital / Norton), delivering voice-based and technical customer assistance with clear communication and timely problem resolution.

I hold a B.Sc. in Mathematics (2025) and a Diploma in Civil Engineering (2023), and I have won inter-regional speech/extempore awards and served as a house captain; I am hardworking, responsible, and eager to contribute to a customer-focused team.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Tech Mahindra

Provided voice-based customer support for Flipkart, resolving customer inquiries and managing escalations to achieve timely issue resolution.

Customer Support Flipkart Voice Process Communication Problem Solving Escalation Management

Technical Support Associate

Teleperformance

Provided technical support for Gen Digital (Norton), diagnosing and resolving software issues via voice channels and escalating complex cases to higher tiers.

Education

Degrees, certifications, and relevant coursework

Dr. Ram Manohar Lohia Avadh University

Bachelor of Science, Mathematics

B.Sc in Mathematics from Dr. Ram Manohar Lohia Avadh University, Faizabad, completed in 2025.

Government Polytechnic College, Gonda

Diploma in Civil Engineering, Civil Engineering

Completed a three-year Diploma in Civil Engineering at Government Polytechnic College, Gonda in 2023.

Madhav Sarvodaya Inter College

Intermediate

Completed Intermediate (UP Board) at Madhav Sarvodaya Inter College, Amouna in 2019.

H.C.J Academy, Faizabad

High School

Activities and societies: Taken part in various curricular activities; won 1st prize in an inter-regional school competition (extempore and speech) in 2015; served as House Captain.

Completed High School (ICSE Board) at H.C.J Academy, Faizabad in 2016.