Satyanam Yadav

At Flipkart, I handled inbound and outbound customer calls and resolved customer queries. I also managed multiple chat conversations while following escalation protocols.

I used CRM tools including Zendesk, Freshdesk, and Salesforce to document customer interactions, and maintained high customer satisfaction.

For my Customer Interaction Simulation Project, I simulated real-time chat and voice scenarios. I also completed a Bachelor’s Degree (B-TECH) at Noida International University.