At United Airlines, I lead Agile delivery for two cross-functional development teams supporting passenger service systems. I partner with Release Train Engineers to align sprint deliverables with Program Increment objectives and coordinate dependencies for FAA compliance initiatives.
I coach teams on Scrum practices and backlog management, contributing to a 20% reduction in cycle time. By identifying impediments and coordinating external dependencies, I helped accelerate feature release cycles by 15%.
At Capital One, I led sprint cycles and backlog refinement, improving delivery velocity by 18%. I also facilitated stakeholder discovery workshops that supported the launch of three strategic enterprise solutions.
At Cigna Healthcare, I gathered and documented requirements for healthcare claims and member management systems, with attention to HIPAA and CMS requirements. I used SQL and Excel for root cause analysis that improved data integrity by 15%, and coordinated UAT and defect triage.
