Open to opportunities

Drexelle Joshua Flores

@drexellejoshuaflores

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Detail-oriented professional with expertise in training and onboarding.

Philippines

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What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities.

I am a detail-oriented and highly organized professional based in Metro Manila, Philippines, with a strong background in training, onboarding, provider support, and administrative coordination. My experience spans various roles where I have successfully streamlined processes and facilitated training programs, ensuring seamless onboarding experiences for new hires. I am passionate about fostering collaborative environments that drive growth and efficiency.

In my recent freelance work, I have managed chats for multiple models, generating significant daily sales revenue while optimizing fan interactions. My role as an Executive Assistant involved developing an AI-powered SOP that improved efficiency in handling client inquiries. I have also worked as a Travel Consultant, coordinating over 100 itineraries monthly and resolving time-sensitive travel issues with strong problem-solving skills.

Throughout my career, I have consistently exceeded hiring targets as a Talent Acquisition Specialist, successfully onboarding numerous training classes. My leadership experience as a Subject Matter Expert in telecommunications allowed me to improve team productivity through structured training and mentoring. I am committed to implementing data-driven improvements that enhance operational efficiencies.

Experience

Work history, roles, and key accomplishments

Current

Chat Moderator

Current

OnlyFans

Jan 2025 - Present (4 months)

Manage chats for multiple models, engaging with fans daily to drive engagement and conversions, generating significant sales revenue through optimized interactions.

Customer Engagement Communication Skills Revenue

Travel Consultant

IGT Solutions

Apr 2024 - Jul 2024 (3 months)

Coordinated over 100 travel itineraries monthly, ensuring high accuracy and resolving time-sensitive travel issues with strong problem-solving skills.

Travel Coordination Problem Solving Crisis Management Customer Service

Talent Acquisition Specialist

TDCX

Jul 2023 - Mar 2024 (8 months)

Recruited and onboarded over 25 training classes, exceeding hiring targets and enhancing communication between new hires and leadership.

Recruitment Onboarding Strategic Sourcing Communication Skills Team Collaboration

Executive Assistant

The Wealthy Practitioner

Oct 2023 - Jan 2024 (3 months)

Developed an AI-powered SOP to streamline email responses and client inquiries, significantly improving operational efficiency and contributing to revenue growth.

SOP Development Client Management Revenue

Onboarding Associate

TDCX

Apr 2023 - Jun 2023 (2 months)

Spearheaded new hire onboarding processes, ensuring accurate documentation and effective orientation for new employees.

Onboarding Documentation Management SAP SuccessFactors

Subject Matter Expert

Telco Services International

Jun 2022 - Mar 2023 (9 months)

Led a team of service representatives, improving productivity through structured training and ensuring compliance with industry standards.

Team Leadership Training Development Compliance Management Productivity

Product Trainer

Teletech

Jun 2021 - May 2022 (11 months)

Designed and facilitated numerous training programs, achieving high graduation rates and improving onboarding success for new hires.

Facilitation Onboarding

Travel Service Representative

Teletech

Jan 2021 - Jun 2021 (5 months)

Achieved top performance as a travel service representative, leading to a rapid promotion through exceptional customer service.

Customer Service Communication

Education

Degrees, certifications, and relevant coursework

Dr. Pablito V. Mendoza Sr. High School

Senior High School Graduate, Humanities and Social Sciences

Graduated from Senior High School with a focus on Humanities and Social Sciences, emphasizing skills in travel and logistics support, property and hospitality management, and various administrative tasks.