Looking for a job

Monique Miranda

@moniquemiranda

I streamline executive operations, client onboarding, and recruitment through reliable administrative support and CRM coordination.

Philippines

Message

What I'm looking for

I'm looking for an executive support or operations role where I can manage workflows, coordinate client needs, improve follow-through, and help a business operate efficiently.

I've supported two businesses through Upwork by managing executive calendars, emails, meetings, social media DMs, CRM records, pipelines, and client data in GoHighLevel and Follow Up Boss.

I've also led client onboarding and VA placements at Sphere Rocket VA, managed full-cycle recruitment for Concentrix and Teletech, and provided technical support to Verizon customers at Asurion Iloilo.

Experience

Work history, roles, and key accomplishments

Onboarding Executive

Sphere Rocket VA

Jun 2025 - Jun 2026 (1 year)

Managed client onboarding, identified business needs, created job descriptions, determined suitable Virtual Assistant roles, and facilitated successful VA placements across diverse industries.

Client Onboarding Job Descriptions Virtual Assistant Placement Discovery Calls Client Communication

Executive Assistant

Upwork

Jun 2024 - May 2026 (1 year 11 months)

Managed executive calendars, emails, meetings, and administrative tasks for two businesses, and managed social media DMs. Maintained CRM records and pipelines using GoHighLevel and Follow Up Boss.

GoHighLevel Follow Up Boss (FUB) CRM CRM Management Calendar Management Email Management Social Media Management

Technical Coach

Asurion Iloilo

Sep 2024 - Jun 2025 (9 months)

Provided technical support and troubleshooting assistance to Verizon customers, delivering customer service and educating customers on device protection, insurance, and warranty solutions.

Technical Support Troubleshooting Customer Service Device Protection Insurance Warranty

Talent Acquisition Specialist

Teletech Bacolod

May 2023 - Oct 2023 (5 months)

Managed full-cycle recruitment, including candidate sourcing, resume screening, interviewing, candidate evaluation, feedback coordination, and job offer facilitation.

Recruitment Candidate Sourcing Resume screening Interviewing Candidate Evaluation Job offers

Executive Support & Appointment Setting Specialist

Upwork

Apr 2019 - Apr 2023 (4 years)

Conducted client outreach through email and outbound calling, managed lead pipelines in GoHighLevel and Follow Up Boss CRM, scheduled appointments, handled follow-ups, and provided executive and administrative support.

GoHighLevel Follow Up Boss (FUB) CRM CRM Lead Management Appointment Setting Outbound Calling Email outreach Administrative Support

Talent Acquisition Specialist

Concentrix Bacolod

Jul 2022 - Dec 2022 (5 months)

Managed full-cycle recruitment, including candidate sourcing, resume screening, interviewing, candidate evaluation, feedback coordination, and job offer facilitation.

Recruitment Candidate Sourcing Resume screening Interviewing Candidate Evaluation Job offers