Open to opportunities

Manila Rinu

@manilarinu

Message

I manage customer orders, resolve concerns, and strengthen client relationships in industrial sales support.

India

Message

What I'm looking for

I'm looking for a customer service, client relations, or sales support role where I can manage orders, resolve customer concerns, coordinate across teams, and contribute to strong customer satisfaction and repeat business.

At Apollo Industrial Products LLC in Ajman, I manage customer inquiries, service requests, and orders from quotation through delivery and after-sales follow-up.

For over 16 years, I’ve coordinated with procurement, logistics, sales, and warehouse teams while preparing quotations, confirmations, documentation, reports, and customer updates. I maintain CRM records, track shipments, resolve complaints professionally, and build relationships that support retention and repeat business.

I bring an MBA in Marketing and a practical, reliable approach to customer satisfaction, operational efficiency, and problem-solving in fast-paced UAE business environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Sales Support Coordinator

Current

Apollo Industrial Products LLC

Jul 2010 - Present (16 years 2 months)

Served as primary contact for customer inquiries, managed orders from quotation to delivery, resolved complaints, and coordinated with internal teams. Maintained CRM records and supported sales objectives, contributing to high customer satisfaction and retention.