Arbaz Shaikh
@arbazshaikh4
Senior Customer Service Representative at BP Business Solutions, resolving customer issues and coordinating service requests.
IndiaWhat I'm looking for
At BP Business Solutions, I manage customer accounts and handle inbound interactions, coordinating with internal teams to resolve service requests and escalations. I maintain accurate customer and order records while contributing to service improvements.
Previously, I managed customer engagement and business development at Scaler and BYJU'S, including working toward a business target of approximately ₹1.25 Crore during my tenure at BYJU'S. At Apaxon, I handled customer queries and escalations, and I supported teams of 6 to 16 members with operational and service issues.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Representative
BP Business Solutions
Nov 2024 - Present (1 year 11 months)
Manage customer accounts and coordinate service requirements through timely communication and structured follow-up. Handle high-volume inbound interactions and resolve issues, escalations, and service requests within required timelines.
Business Development Manager
Scaler
Sep 2022 - Feb 2023 (5 months)
Managed prospective customers through the complete business development and customer engagement cycle. Understood customer requirements, recommended solutions, and coordinated follow-ups while maintaining CRM data and supporting pipeline management.
Business Development Manager / Associate
BYJU'S
Jun 2020 - Aug 2022 (2 years 2 months)
Managed customer interactions across the sales and business development lifecycle, working toward a business target of approximately ₹1.25 Crore. Generated, nurtured, and converted leads through consultative engagement and handled objections and negotiations.
Senior Customer Support Executive
Apaxon
Jun 2016 - May 2020 (3 years 11 months)
Handled customer queries, service requests, and inbound interactions with focus on timely resolution. Managed complaints and escalations professionally while coordinating with internal teams to resolve complex issues.
Education
Degrees, certifications, and relevant coursework
Pune University
Bachelor of Business Administration, Business Administration
2013 - 2016
Bachelor of Business Administration degree from Pune University, completed from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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