At Emirates Post Group, I supported Emirates NBD Trade Finance operations as a Customer Care Specialist. I served as a primary contact for customer queries about Letters of Credit, Bank Guarantees, and Collections.
I assisted customers from diverse nationalities and business sectors, coordinating with banking departments to resolve requests promptly and accurately.
I managed confidential banking documents in line with operational procedures and coordinated courier dispatches for critical trade finance documents. I also maintained customer relationships through follow-up and communication.
Earlier, at Janatha PVC Pipe Manufacturing, I coordinated sales, customer service, and administrative activities. I prepared MIS reports, invoices, and operational documentation, and supported customer relationship management and business development initiatives.
