Open to opportunities

Manharjot Singh

@manharjotsingh

Message

Results-driven Sales Hub Operations Leader with proven efficiency improvements.

India

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my operational expertise and drive impactful business results in a dynamic environment.

I am a results-driven Sales Hub Operations Leader with extensive experience managing 38 locations across India. My expertise lies in leading over 300 professionals, optimizing processes, enhancing customer experience, and managing P&L effectively. I have a proven track record of boosting efficiency, improving NPS and CSAT, and driving significant business growth.

Currently, I serve as a Senior Program Manager at Spinny, where I successfully improved NPS by 20% through targeted process optimizations and customer-centric initiatives. My leadership in manpower restructuring and incentive structures has increased efficiency by 25% while maintaining service excellence. Previously, as a Project Manager at Maruti Suzuki, I led new vehicle development, ensuring timely delivery and compliance with global standards, while also integrating hybrid and EV technologies to enhance performance.

Experience

Work history, roles, and key accomplishments

Current

Senior Program Manager

Current

Spinny

Oct 2021 - Present (3 years 8 months)

Results-driven leader managing operations across 38 locations. Improved NPS by 20% through targeted process optimizations and customer-centric initiatives. Led manpower restructuring and enhanced incentive structures, increasing efficiency by 25%. Achieved a 10% improvement in sell-through rates, contributing significantly to revenue growth.

Operational Excellence Team Leadership Customer Experience Process Improvement Agile Project Management Strategic Planning

Project Manager

Maruti Suzuki

Sep 2016 - Feb 2021 (4 years 5 months)

Led new vehicle development ensuring timely delivery and compliance with global standards. Integrated hybrid and EV technologies to enhance fuel efficiency and performance. Managed cross-functional teams and stakeholders for seamless execution.

Project Management Compliance Management Team Leadership Strategic Planning Process Optimization Customer Experience

Project Manager

Volvo-Eicher

Mar 2014 - Apr 2016 (2 years 1 month)

Improved vehicle development timelines by streamlining workflows and enhancing collaboration. Implemented agile project management methodologies, reducing bottlenecks and increasing efficiency.

Project Management Workflow Optimization Agile Methodologies Collaboration Process Improvement Team Leadership Stakeholder Management Strategic Planning

Education

Degrees, certifications, and relevant coursework

PEC University of Technology

Bachelor of Technology, Mechanical Engineering

2010 - 2014

Studied Mechanical Engineering, focusing on the principles of design, analysis, and manufacturing processes. Developed skills in problem-solving and project management through various academic projects.