Open to opportunities

Ayonangshu Sarkar

@ayonangshusarkar

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Senior Program Manager driving operations excellence and customer satisfaction through product innovation.

India

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What I'm looking for

I’m looking for a senior program role where I can drive operations excellence, improve customer experience metrics (CSAT/NPS), and deliver profit-focused program outcomes through cross-functional leadership and product/process innovation.

I’m a Senior Program Manager with 10 years of experience driving operations excellence and delivering “Reward Recognition” outcomes that improve revenue and profit margin. I’m known as a star performer and have repeatedly earned recognition for customer happy experiences.

At Simplilearn, I’ve led product innovation and program execution by streamlining coordination across Sales, Tech, and Operations to eliminate inefficiencies. I use metrics-based, process-driven improvement—monitoring customer TAT, response time, and quality—to raise CSAT and strengthen NPS, including helping drive results like cost decrease by 25% and profit margin growth from 20% to 50%.

I also lead teams (mentoring and motivating a team of 10) and partner with leadership and cross-functional stakeholders to align delivery with business goals. In program ownership roles like Tzinga, I’ve achieved operation excellence by boosting certification support productivity and improving profitability through strategic planning and high delivery standards.

Experience

Work history, roles, and key accomplishments

Program Manager

Simplilearn Solutions Pvt Ltd

Oct 2022 - Mar 2024 (1 year 5 months)

Delivered operations excellence for Tzinga, boosting certification support productivity by 25% and increasing profit margins by 15% through cost and operational improvements. Led brand awareness and ensured high delivery standards by incorporating customer feedback and cross-functional reviews with the tech team.

Program Management Operations Excellence Process Improvement Cross Functional Collaboration Stakeholder Management Agile Scrum Financial Planning

Associate Program Manager

Simplilearn Solutions Pvt Ltd

Apr 2022 - Oct 2022 (6 months)

Enhanced organization-wide operational efficiency by 30% by implementing Agile and Scrum processes. Improved profitability by aligning training operations with business objectives and maintaining relationships with global training partners.

Agile Scrum Operations Management Process Design Cross functional Coordination performance reporting

Assistant Manager - Operations

Simplilearn Solutions Pvt Ltd

Dec 2019 - Apr 2022 (2 years 4 months)

Improved profit margins by 15% by leading cost control initiatives for MYTIME. Coordinated operational execution to support delivery goals while driving continuous efficiency improvements.

Cost Control Operations Management Margin Improvement Process Optimization Performance Monitoring Team Leadership Cross functional Coordination

Sr Inside Sales Manager

Simplilearn Solutions Pvt Ltd

Jun 2017 - Dec 2019 (2 years 6 months)

Increased sales revenue by 20% by converting 100 leads into opportunities and driving follow-ups with existing learners. Identified B2B opportunities and supported sales and marketing activities aligned with business targets.

Sales Pipeline Management Lead Qualification B2B Business Development Inside Sales Lead Follow Up Revenue Growth

Sales and Marketing Executive

Guang Dong Kinlong Hardware Products Co., Ltd

Dec 2014 - Jul 2016 (1 year 7 months)

Presented and sold hardware products by analyzing customer requirements and aligning product education to customer needs. Increased LTMRR by 20% and supported logistics management and customer retention.

B2B Sales Product Education Sales Presentations Logistics Coordination Customer Retention Relationship Management

Associate Inside Sales

Aayuja Technology Pvt Ltd

Mar 2012 - May 2014 (2 years 2 months)

Generated business demand and developed opportunities for IT solutions by engaging prospective customers. Supported sales activities to drive growth for the organization.

Demand Generation Lead Development Inside Sales IT Solutions Sales Sales Prospecting Business Development Customer Engagement