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Mandy Aguomba

@mandyaguomba

Message

I improve customer response times, CRM accuracy, and conversion through disciplined support operations.

Nigeria

Message

At Fragvestment, I handled customer support across phone, chat, email, and social channels while deploying AI-powered chatbot and workflow automation that reduced average response time by up to 90%. I also built Google Sheets dashboards for ticket volume, resolution time, and satisfaction tracking.

I've supported high-volume customer service at Stargate Atlantis NIG and delivered accurate content validation for CustomGuide's English dictionary application. I bring 4+ years of remote support experience, strong CRM record-keeping, escalation handling, and fluent English communication.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Fragvestment Ltd

Mar 2025 - Jul 2026 (1 year 4 months)

Handled inbound and outbound customer communications via phone, chat, email, and social channels, resolving standard inquiries and escalating complex cases. Deployed AI-powered chatbot and workflow automation, reducing response time by up to 90% and increasing lead-to-customer conversion by 25%.

Customer Service Inbound Calls Outbound Calls Live Chat Email Support Social Media Support Escalation Management Data Entry CRM Zendesk Zoho Odoo Tawk.Io AI Chatbots Workflow Automation Google Sheets Reporting Lead Conversion

Data Entry Specialist

CustomGuide

Jan 2025 - Mar 2025 (2 months)

Worked directly with the CEO on an edtech product, contributing to 100% accuracy in data entry and validation of English-language content. Supported a fast-moving, remote-first product team under tight deadlines.

Data Entry Data Validation Quality Assurance Edtech Remote Work Attention To Detail

Customer Service Representative & Telesales Marketer

Stargate Atlantis NIG Ltd.

Oct 2022 - Aug 2024 (1 year 10 months)

Handled 50+ daily customer interactions via phone, chat, and email with high accuracy in a fast-paced call center. Maintained 99.9% CRM data accuracy and improved customer satisfaction scores by 30% through faster first-contact resolution.