Adekunle Muhammad

I’m a remote Chat Support professional who delivers clear, timely customer communication while keeping experiences positive under pressure. I’m highly detail-oriented, with strong English communication skills and a fast typing speed of 60+ WPM.

In my freelance role, I assisted clients by responding to customer messages across WhatsApp Business and social media, managing inquiries, order updates, and basic issue resolution. I tracked conversations and followed up efficiently, supported scheduling and digital task coordination, and used multiple chat dashboards and browser tabs to maintain fast response times during high-message periods.

Before that, I supported local online business operations through chat and phone, handling delivery updates, product inquiries, and account support. I also recorded complaints and monitored recurring issues to improve response handling, and I’ve built comfort with tools like Slack, Zoom, Google Workspace, and Microsoft Excel—plus entry-level AI training tasks like prompt engineering and evaluating AI chatbot responses for clarity and accuracy.