Mando Parham

I am a committed Portal Support Specialist with a strong background in enhancing user engagement and resolving technical issues. Currently, I work at SKYGEN USA, where I have successfully implemented web-based solutions for claims, payments, and authorizations, significantly improving operational efficiency. My role involves developing training materials and acting as a liaison between users and clients, ensuring accurate application submissions and maintaining portal accuracy.

Previously, I served as a Dental Claims and Customer Service Specialist at CVS Health/Aetna, where I provided HIPAA-compliant support and ensured claim accuracy. My experience also includes working as a Learning Ambassador at Amazon, where I conducted safety audits and trained staff on protocols, and as a Customer Advocate at UPS, where I resolved customer issues with empathy and proactive problem-solving. My diverse experience has equipped me with strong analytical and communication skills, making me a valuable asset in any team.